Recent visit to te new lounge and the wine bar was empty with lounge Angel standing their smiling away. We 3 decided we would try it. I saw the champagne flutes and asked for bubbles only to be told there was none at the bar and I would need to go over to the main bar to get a glass. Really? Travelling companion asked for a sparkling water. Angel plonked a small bottle on the bar. My companion waited to see if the top would be unscrewed or a glass provided/offered..............nope!
VA needs to improve this...........
On the other hand, I don't know what has happened to Canberra Lounge, but I feel like a long lost friend everytime I go in there - warm and genuine greetings, fabulous service and even table service when it is not busy!
Perhaps 1 standard of service across the entire lounges might be an idea - think McDonalds (not that I eat that stuff) - but the service is the same in every store you go (I take my nephews/nieces)