I am trying to claim retro points for a member who has returned from the U.S.A. travelling with Qantas.There seems to be a problem,i am assuming because they booked through an online supplier # Fly 365 #,the message i receive is contact Frequent Flyer.My question is,can i submit the claim via email,which i thought may be easier or just hang in the queue as i expect is the case.Thanks Terry.
Retro Claiming of Qantas Points for travel on Qantas.
- Thread starter TerryW
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- Apr 2, 2011
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Have you got copies of the boarding passes because you will need them.
Email [email protected] with the boarding passes - you will get an automatic reply with an SR number and if you haven't heard anything after 6 weeks ring and harass them quoting the SR number
Email [email protected] with the boarding passes - you will get an automatic reply with an SR number and if you haven't heard anything after 6 weeks ring and harass them quoting the SR number
I have had success with claiming all the missing points,after two phone calls to QFF,I was amazed both calls took under 5 mins to be answered,i hope other's have had as much success as me.✈
I forgot to add this was in the middle of the day,during the working week.
Post automatically merged:
I forgot to add this was in the middle of the day,during the working week.
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