Refunds/reapplying credit for fully flexible fares | Australian Frequent Flyer
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Refunds/reapplying credit for fully flexible fares

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beardoc

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I'm going to need to be buying a number of fully flexible fares on Qantas Domestic as I need to be able to shift dates around potentially quite a bit and possibly even destinations.

I've booked a fare, but am trying to work out:

  • I've seen that it's easy to change dates for a fully flexible fare flight that you've booked - you just need to go to the website booking and choose new dates - but how do you go about changing routing if you need it (like reversing the routing or changing the routing completely - do you have to do this through Service Centre and if so are there charges for this?
  • I know that it is fully refundable in the event of even a "no show" and it's unfortunate but I might have to do this at times - but if it is a no show, what happens then? Do you apply to QANTAS for a refund or do they just do it automatically? Or can you change things again via the website or do you have to go through sales - and if you do, are there extra charges in rebooking via sales?

Thanks for your help on this!
 

serfty

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I think in most cases a call to Qantas should do the trick; however note that any new booking via Telephone would probably incur an additional booking fee.

As an aside, some years I changed a fully refundable booking's date and time online and an additional $2 was charged due to changes in +++. No problem.

I had to cancel this booking and, around six weeks later, $2 was re credited to my CC; not anywhere near the original amount. :confused:

A call fixed this, but IIRC it took nearly 3 months to get the full re credit.
 
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