Refunds/reapplying credit for fully flexible fares

Status
Not open for further replies.

beardoc

Established Member
Joined
Jul 13, 2005
Messages
1,644
Points
420
Qantas
Platinum
I'm going to need to be buying a number of fully flexible fares on Qantas Domestic as I need to be able to shift dates around potentially quite a bit and possibly even destinations.

I've booked a fare, but am trying to work out:

  • I've seen that it's easy to change dates for a fully flexible fare flight that you've booked - you just need to go to the website booking and choose new dates - but how do you go about changing routing if you need it (like reversing the routing or changing the routing completely - do you have to do this through Service Centre and if so are there charges for this?
  • I know that it is fully refundable in the event of even a "no show" and it's unfortunate but I might have to do this at times - but if it is a no show, what happens then? Do you apply to QANTAS for a refund or do they just do it automatically? Or can you change things again via the website or do you have to go through sales - and if you do, are there extra charges in rebooking via sales?

Thanks for your help on this!
 
Now with contactless delivery, shop online to get drinks delivered to your door or pick up in-store in 30 minutes. Lowest Liquor Price Guarantee. Biggest Range.

AFF Supporters can remove this and all advertisements

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
43,548
Solutions
12
Points
3,300
Qantas
Platinum
Virgin
Platinum
I think in most cases a call to Qantas should do the trick; however note that any new booking via Telephone would probably incur an additional booking fee.

As an aside, some years I changed a fully refundable booking's date and time online and an additional $2 was charged due to changes in +++. No problem.

I had to cancel this booking and, around six weeks later, $2 was re credited to my CC; not anywhere near the original amount. :confused:

A call fixed this, but IIRC it took nearly 3 months to get the full re credit.
 
Status
Not open for further replies.

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Community Statistics

Threads
87,423
Messages
2,143,886
Members
54,459
Latest member
moe8555

Currently Active Users

Top