Refundable Flex fare now only offering a voucher? | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Refundable Flex fare now only offering a voucher?

aussierob

Junior Member
Joined
Jan 14, 2009
Messages
49
I have a interstate flight booking next month, a domestic return trip in Business (fare conditions: fully refundable) purchased through the Qantas website (direct purchase)
When attempting to cancel this evening I was not offered an option to Refund this booking, only Voucher... I didn't finalise the cancellation
Has Qantas been so gung-ho to offer everyone the COVID-19 cancellation vouchers that now a credit voucher is the only option available online?
Do I have to phone to get my refund? (shudder: hours of waiting)
 

maroonone

Member
Joined
Aug 1, 2012
Messages
145
I am in a similar position with a fare with conditions and was offered a refund with penalties for a flight not happening. Their timetable still shows all flights going so I am waiting for them to cancel the flight and get a full refund.
 

Ade

Active Member
Joined
Mar 5, 2019
Messages
728
Hello there @maroonone and @aussierob

Wanted to post an update - I'm in the same situation - have 3 Int. Flex bookings that I need to CANCEL. The MMB on QF website only shows CREDIT VOUCHER.

I called up QF Premium CC and was able to get the refund done. I was told that the refund takes 15 business days and will go the same card which I used to purchase the tickets

Also, surprisingly, I just off the phone with CC and I was not waiting for more than 4 mins before someone answered the call. Granted the call was answered by offshore CC, but hey, I got the job done for me

So if you are trying to reach the CC, do cal after 11 PM AEST - that's what I did

Good luck!

Cheers,
Ade
 

MrHanky

Intern
Joined
Jun 11, 2010
Messages
55
Hi all,

I have a fully flexible ticket from LHR-MEL via PER for tomorrow that I need to cancel.

When I login to 'manage my booking', the only option offered is a credit voucher. I've triple checked the fare terms and a full refund should be offered as the fare type shows 'Flex'. I attempted to call the contact centre and, perhaps unsurprisingly, was offered a wait time of 3.5 hours -> 5.5 hours.

1) Is there a way to request a refund online (even if it's via a form)?
2) If I request a credit voucher now, can I contact the call centre later to convert this to a refund?
3) Any ways to avoid a 3.5 - 5.5 hour wait for such a simple request? I don't want to be caught out by insolvency issues, should the worst case scenario play out for Qantas.

Thanks
 

CaptJCool

Established Member
Joined
May 31, 2012
Messages
1,321
I assume you got this screen

7943666B-4279-4778-9283-D81AEA7A45F0.jpeg

What’s your status level ? DEPENDING There’s a different number on your FF CARD
 

MrHanky

Intern
Joined
Jun 11, 2010
Messages
55
Thanks for the suggestion - I hadn't thought of trying that way!

Once again, only 'credit voucher' appears via this route -- kind of annoying...

Surely I can't be the only one with this issue? :(
 

CaptJCool

Established Member
Joined
May 31, 2012
Messages
1,321
Given the reading of the QF cancelations thread, it would appear they ought have ALREADY contacted you,

Or if not it gets stuck in a credit voucher with a note on it to contact them if they cancelled the flight or a refund button at the bottom of the voucher ....
 

MrHanky

Intern
Joined
Jun 11, 2010
Messages
55
Issued myself the voucher -- terms say the conditions are 'same as the original fare' so I'm just going to have to put my speakerphone on hold for 5 hours over the weekend at some point I guess :(

Thanks for the input -- @qantas if you're listening, you really don't need surplus calls into your call centres right now. For the love of God put a contact form online so that for those who are eligible (e.g. flex fare holders) they don't have to call.
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
41,646
Qantas
Platinum
Virgin
Platinum
Flights
My Map
Issued myself the voucher -- terms say the conditions are 'same as the original fare' so I'm just going to have to put my speakerphone on hold for 5 hours over the weekend at some point I guess
For the record, when was the flight booked for?
 

guybaxy

Junior Member
Joined
Jul 29, 2007
Messages
43
i called the platinum line at 11pm, got thru in a few minutes, told them i requested a refund a few weeks ago. i suspect that they are only processing refunds fast if you call. cash is king in a recession, so they are watching their cash flow. i don't want a credit as its for the same fare class or higher, so always have to pay way more. cant go for a special fare.
 

Community Statistics

Threads
85,376
Messages
2,011,790
Members
52,576
Latest member
Fwh
Top