Refund due to being Overcharged X2

[Shadi]

Hi,

I purchased flights (Adelaide to Sydney and return) on 16 March 2022 via Qantas website and paid the cost in full (almost 13.5K) and received confirmation via email on the same day.

I noticed that I have been charged again 6 separate transactions on 17th and 18th of March 2022. I am disappointed with your customer services agent's response who implied that this is a common technical issue and cannot be resolved unless we follow up every 15 days until it's actioned.

Does anyone have any idea how I can received my refund asap? Thanks.

 

[Mwenenzi]

Shadi Welcome to the forum
If paid with a credit card dispute the extra charges. Make sure you have all the documentation when disputing the over charge.

Note AFF is nothing to do with Qantas. Totally independent.