Redeem free flight offered on Platinum/ Black credit cards

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Pocketesq

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Joined
Nov 23, 2012
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This seems kind of embarrassing to ask but I've been on Qantas Black credit card schemes for over a decade and I've always forgotten to redeem any free flight per year offer since having them. I'm curious what area do I speak to that this flight comes out of- is it contacting the bank- Qantas, frequent flyer etc?
 
It would be the bank, but not all black cards come with free flights. Are you sure yours does?
 
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