Recent Decline of VA service

Discussion in 'Virgin Australia Velocity' started by Jousams, May 2, 2014.

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  1. Jousams

    Jousams Active Member

    Dec 17, 2011
    As a regular VA (flexi & J) flyer and regular poster on this form. I have noticed a recent decline in the service I have received and the general VA sentiment around AFF.

    Particularly, the flexi meal offerings being a snack with only water, tea and coffee included. I can appreciate that businesses need to cost cuts, however the changes have not been clearly communicated to customers and as such when I booked a ticket in January I expected to get certain things included in my ticket (I.e. A reasonable meal even if it is a terrible wrap, and a beverage of my choice). This combined with the changes to points/plat upgrades seams like an overwhelming number of changes in a short period of time.

    (I'm also unhappy about the OOL service cuts, however as an accountant I appreciate that a the change is completely rational...)

    I would like to hear what everyone else thinks on this and if anyone else has recently noticed a decline in service. (I'd also love to hear the VFF rep comment on my thoughts, but I'm not holding my breath)

  2. Intra

    Intra Member

    Dec 28, 2010
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    Service has been on the decline indeed - Even in the small things like greetings by name as you board at the gate and as you enter the plane. I honestly don't give too much thought to it, but to go by welcome by name, then to a "Welcome Back" & now to "Seat on the left", you do notice...

    Don't even get me started on the Flexi Meals. <_<
    It may be a re-branded VA, but why do I feel we are going back to the DJ days....
  3. muppet

    muppet Active Member

    Jun 19, 2010
    In terms of in-flight service:

    saver buyers = improved service

    flexi / business buyers = ever declining service
  4. bullerdude

    bullerdude Established Member

    Dec 26, 2011
    One of the key things you touch on is that certain services (aka. Flexi offerings) that existed when you booked tickets have now been changed/downgraded with no decent communications to customers.

    This is certainly frustrating as one generally expects to received the service that was advertised when they purchased it.
    • Like Like x 1
  5. QF WP


    Jun 20, 2002
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    I agree that there has been a decline in Y meals (and to a lesser extent J meals), however as I am generally on Saver fares, I eat in the Lounge and enjoy a tea on board and a snack. I haven't seen a decline in service elsewhere (check-in, The Lounge or staff)
    • Like Like x 1
  6. yohy?!

    yohy?! Established Member

    Nov 30, 2009
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    sad to say but hardly a surprise given the capacity war on at present
  7. here2go

    here2go Active Member

    Mar 11, 2012
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    I don't travel Flexi often, when you are going to Darwin you generally don't need it, as flexibility is measured in 24hour blocks, but agree. My last meal DRW-SYD was Flexi. I got a Sandwich wrapped in a plastic bag, a muesli bar, but at least I, got a bottle of wine. There was no ceremony, and no VA branding on the packaging me feel special. Even the sandwich brand was generic GateGourmet in fine print. A proudly local company from Darwin like Jebfab would have been nice to see - they do sangers and wraps for the region, and cater for the Darwin Ski Club, nom nom.

    I am not a brand snob, but ritual and presentation is important, even Aldi recognize that.
    I have a photo of the food, but the mobile site won't let me post. Still waiting for Windows Phone app for AFF, but that is another story.
  8. Even the saver buyers have been hit. Still no included snack to some destinations (short haul int AFAIK) and the "improved service" has certainly come at a cost which is well higher than the extra service is worth.

    Admittedly, DJ were making continual losses, but I now predominantly see (and have done for well over a year) the old DJ with a new bag tag and a premium price.
  9. Can someone point me to this discussion please? I've done two searches and checked most relevant boards and can't find it (but briefly heard the report on the radio yesterday. Heaven forbid, having to go to the VA site to try and find real news about VA!).
  10. pauly7

    pauly7 Established Member

    Dec 8, 2004
    Agreed - flew them last week, starting to feel pretty rough around the edges again. Food in air & lounge is a joke (or insult) but personally never thought it got near QF anyway so always come more prepared!

    I was more surprised with the offhand service, have been encountering more and more VA dragons as the months wear on, they challenge even the scariest BA dragons! You seem to get them or the really fake Barbie/ken dolls that do 'all they have to do' in 10 mins then scurry off to the galley to plan their Friday night and eat!
    • Like Like x 1
  11. jneufeld

    jneufeld Member

    Aug 22, 2011
    Check out this article - Virgin cuts Sydney-Gold Coast flights
  12. markis10

    markis10 Veteran Member

    Nov 25, 2004
    BNE & SYD
  13. AustraliaPoochie

    AustraliaPoochie Established Member

    At least QF & JQ still fly in and out of OOL to SYD.
    And I do realise that this is the VA subbranch.
  14. here2go

    here2go Active Member

    Mar 11, 2012
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    Back at home so can do attachment - here is a Flexi meal as served 27 April DRW-SYD.
  15. Intra

    Intra Member

    Dec 28, 2010
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    That looks like the old Flexi meals :)
    I smile because all hope is not lost.... Yet.....

    It's more likely cause it's a longer flight.... Maybe? (Can a man have faith?)

    In other news; Was actually addressed by name at the gate and on the flight :O Unsure cause I was a Plat and/or the only pax in J.... More likely the latter, the former maybe playing some influence?
    It's the little things. Apparently they didn't want to block Y from J upon de-planing. Meh, didn't matter too much anyway.
  16. sampson

    sampson Guest

    The food to LA was fine, quite tasty but it's more of a snack size for moi.

    They asked your name because you're famous like me. But did they genuflect and kiss your ring? :D
    • Like Like x 1
  17. Intra

    Intra Member

    Dec 28, 2010
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    Famous? Haha, don't feel like it too much. Having said that, I was talking to a mate of mine that works as Ground Crew at BNE Dom for VA; Apparently even after 6+ months in the job, he still gets nervous every time he serves a Plat at check-in and just does as they ask/need - Gave me a laugh ;) Maybe it's not so bad after all
  18. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    BNE, SYD and CNX
    The removal of flexi meals is a disappointment even though I don't purchase Flexis that often.

    The inconsistency of the drink service and shortening the hours on some flights from 5:00pm-7:00pm only. Very slack service and the FAs disappear until they are ready to clean shortly before descent.

    Soup? Bland pasta salad? Soggy toasted sandwich? Or the vegetarian fried rice?

    I cannot get too excited about those options. I end up (over)eating on the kettle potato chips but they are not in every lounge anyway.
  19. lovestotravel

    lovestotravel Senior Member

    Sep 18, 2008
    Well that shows the lack of training at VA if you have a staff member who is nervous it will show!
  20. JKhan

    JKhan Newbie

    Jan 18, 2014
    Tyabb, Victoria
    Jousams, as a regular Virgin flyer l was flabbergasted when l asked for a coke with my 'snack' that was masquerading as an inflight meal returning from Darwin recently, only to be told that'll be $4 thanks! Really has economic rationalism got to the point where a $400 one way fare includes a day old sandwich that is half size of those from the menu & water!! JB might have made some severe inroads into the big Q' s market share but pretty sure even AJ wouldn't stoop to ending drinks for full fare paying clients!!

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