I have on occasion had Mel-Lst cancel on me. I've been switched over to Jetstar a couple of times, once to VA and once to a Qantas flight to Devonport. In the latter case, they took me home in a taxi.
My feeling is that it depends on how often it happens. The occasional failure I'll forgive and I'm grateful that they did whatever it took to get me home more or less on time. There is however the other sentiment when you're tired after a long week, comfortably ensconced in the lounge, relaxed in the knowledge that all you have to do is totter down to gate 30 and be taken home. Suddenly, you've got to retrieve luggage, convey it down to T4, check in again, go through security and then suffer a poor quality seat that you'd never have booked in the first place.
I think some compensation is in order, even if it's not cash. Points, SC's, bottle of wine; something to say "hey, we're really glad you chose to fork out the extra dollars for a comfortable experience and we're sorry it didn't work out". For me, the gesture would go a long way.
My feeling is that it depends on how often it happens. The occasional failure I'll forgive and I'm grateful that they did whatever it took to get me home more or less on time. There is however the other sentiment when you're tired after a long week, comfortably ensconced in the lounge, relaxed in the knowledge that all you have to do is totter down to gate 30 and be taken home. Suddenly, you've got to retrieve luggage, convey it down to T4, check in again, go through security and then suffer a poor quality seat that you'd never have booked in the first place.
I think some compensation is in order, even if it's not cash. Points, SC's, bottle of wine; something to say "hey, we're really glad you chose to fork out the extra dollars for a comfortable experience and we're sorry it didn't work out". For me, the gesture would go a long way.