Was WLGFlyer who created this thread the ONLY person in Qantas Business Class on that flight who was sent to an Economy Jetstar flight (or any other economy flight) without a refund?
Was this the ONLY time in Australian history that a Qantas flight was cancelled, and Business Class passengers (or First Class passengers for that matter) were sent to Economy without a refund on their higher priced tickets?
If it was not the only time, I opine that any complaint lodged should be written not as an individual complaint, but as a general complaint that the ACCC investigate and enforce Trade Practice law in these and all other such cases.
Assuming that WLGFlyer was not fobbed off by some idiot at Qantas who doesn't understand that a refund is required, and that this is indeed the actual policy, then - taken to the extreme - such a measure could be used by airlines as a business model to increase revenue by deliberately cancelling planes as a matter of course for trivial reasons - and taking huge amounts of money from Business and First Class passengers, and sending them off in Economy class. I opine that such would be unambiguously illegal.
Regards,
Renato