Reason given to cancel churned credit card

[burmans]

I'd be surprised if they accept that, they won't even let you change your address details via bank mail.

I have used this method before. They cannot refuse to accept it.

The banks logic on this one astounds me.

Having done some work in banks on privacy matters I can tell you what their thinking is but in my view it just doesn't stack up. The logic is that they want to have people call up to change addresses (or make other critical changes) because of fraud issues etc. and they want the opportunity to confirm the identity of the person making the request. All good so far, but the implication of not accepting a request via bank mail is that that there must be an implication in there that they don't trust that the person making such a request is actually the owner of the account.

If this is the case though, aren't there a lot more security questions around internet signons and the security around these. If they really think their internet banking is not secure then I'm at a lose as to why they don't fix this problem, which seems quite a major one to me.

 

[Skyhawk]

Hi Dr Ralph

I noticed in another thread that you ask for a pro-rata refund of the annual fee when you cancel a CC.
Do you instruct the bank as to where to send the payment? i.e. How do they get it to you?

Thanks ...... and thanks also for all of your outstanding contributions to various threads.

 

[BAM1748]

Hi Dr Ralph

I noticed in another thread that you ask for a pro-rata refund of the annual fee when you cancel a CC.
Do you instruct the bank as to where to send the payment? i.e. How do they get it to you?

Thanks ...... and thanks also for all of your outstanding contributions to various threads.

An interesting point. I closed an Amex account and once per year I get a paper statement saying they owe me 3 cents.

 

[get me outta here]

I have exactly the same thing, but I keep getting emails about my 3 cents.

An interesting point. I closed an Amex account and once per year I get a paper statement saying they owe me 3 cents.

 

[Dr Ralph]

Hi Dr Ralph

I noticed in another thread that you ask for a pro-rata refund of the annual fee when you cancel a CC.
Do you instruct the bank as to where to send the payment? i.e. How do they get it to you?

Thanks ...... and thanks also for all of your outstanding contributions to various threads.

When I've requested the bank to provide a refund I have provided them with the details of my savings account that they should send the payment to.