Reason given to cancel churned credit card

[smartblaa]

I always just state that I have too many credit cards, and need to consolidate. Keeps the door open for retention bonus point offers.

 

[JohnPhelan]

It has never occurred to me to call to do a cancellation. I always write a letter. Never had any of them contact me to try to rescind that.

 

[blueythecat]

It has never occurred to me to call to do a cancellation. I always write a letter. Never had any of them contact me to try to rescind that.

I've always cancelled by phone, but it's probably faster to cancel by post (I've never thought of that )

 

[get me outta here]

I sent a bank mail message from my account yesterday. I'll see how that goes.

 

[blueythecat]

I sent a bank mail message from my account yesterday. I'll see how that goes.

Also an excellent an option, I've never considered.

 

[opusman]

I sent a bank mail message from my account yesterday. I'll see how that goes.

I'd be surprised if they accept that, they won't even let you change your address details via bank mail.

 

[get me outta here]

Probably not, it's just a test. May need to write an actual letter.

I'd be surprised if they accept that, they won't even let you change your address details via bank wmail.

 

[Steady]

I sent a bank mail message from my account yesterday. I'll see how that goes.

I'd be surprised if they accept that, they won't even let you change your address details via bank mail.

I have successfully cancelled an ANZ Black via their secure mail, it was about 4 weeks ago - just trying the same with NAB

 

[Cruiser Elite]

I love the phone calls to cancel cards - amazing what offers can come back your way with 'free' pts to keep card open - accept them - transfer them - then call back and cancel in a month - it's all a game - and you are playing with banks don't forget - always mildly therapeutical to get a win over them.

 

[smartblaa]

It's also worth mentioning, AMEX-specific have a service called secure-messaging.
You'll find it through searching their help section while logged in. (I think they're starting to hide it)
I've successfully cancelled three AMEX cards in the past 12 months through writing a firm cancellation message through this.
It certainly beats arguing with someone on the phone for 20/30 mins!

 

[Dr Ralph]

I'd be surprised if they accept that, they won't even let you change your address details via bank mail.

I have used this method before. They cannot refuse to accept it.

 

[nickfromeastryde]

It's also worth mentioning, AMEX-specific have a service called secure-messaging.
You'll find it through searching their help section while logged in. (I think they're starting to hide it)
I've successfully cancelled three AMEX cards in the past 12 months through writing a firm cancellation message through this.
It certainly beats arguing with someone on the phone for 20/30 mins!

I'm not sure many on here always want to close their accounts, rather looking for easy retention offers especially I have noticed with AMEX. Ringing up I've managed to pick up 90k MR points over the last three years, maybe could have done better cancelling and applying for new cards but actually I quite like the card and happy to keep it

 

[trippin_the_rift]

I'd be surprised if they accept that, they won't even let you change your address details via bank mail.

I've always thought companies should be focused to accept cancellations via the same channel they offer consumers to signup.

 

[get me outta here]

My bank mail message to NAB seems to have been ignored. I'll give them a call tomorrow.

 

[Dr Ralph]

I'm not sure many on here always want to close their accounts, rather looking for easy retention offers especially I have noticed with AMEX. Ringing up I've managed to pick up 90k MR points over the last three years, maybe could have done better cancelling and applying for new cards but actually I quite like the card and happy to keep it

Every time I've done the maths its never been worth taking any of their offers. Much better to cancel the card and move straight onto the next offer. it is, of course, better to do this as soon as possible in order to wait out any 12 month or similar exclusion period that may apply to the same card.

 

[Steady]

My bank mail message to NAB seems to have been ignored. I'll give them a call tomorrow.

mine wasn't ignored....


Hi Steady,

Thanks for writing to us to request the closure of your credit card account
xx_X xx_X xx_X xx_X, however I'm unable to close your account via this
channel.

To close your account, you'll need to do one of the following:

1. Give us a call on 13 22 65 Mon - Fri from 8am - 5.45pm (AEST). If you're
overseas, the number to call is +61 3 8641 9083.

2. Send a request in writing to:

Consumer & Commercial Cards
GPO Box 9992
MELBOURNE VIC 3001

3. Visit any NAB branch

You can search for your closest branch by visiting the following link:

https://www.nab.com.au/locations/

Please note that if you have any direct debits that are charged to this
account, you'll need to contact the merchant directly to have the authority
cancelled. If this isn't done, they may still be charged to your closed
account.

If there's anything else I can help you with, please let me know.

Thanks,

Manoj Kumar
Digital Interactive Advisor


So while ANZ accept secure messages, NAB don't

 

[Dr Ralph]

mine wasn't ignored....


Hi Steady,

Thanks for writing to us to request the closure of your credit card account
xx_X xx_X xx_X xx_X, however I'm unable to close your account via this
channel.

To close your account, you'll need to do one of the following:

1. Give us a call on 13 22 65 Mon - Fri from 8am - 5.45pm (AEST). If you're
overseas, the number to call is +61 3 8641 9083.

2. Send a request in writing to:

Consumer & Commercial Cards
GPO Box 9992
MELBOURNE VIC 3001

3. Visit any NAB branch

You can search for your closest branch by visiting the following link:

https://www.nab.com.au/locations/

Please note that if you have any direct debits that are charged to this
account, you'll need to contact the merchant directly to have the authority
cancelled. If this isn't done, they may still be charged to your closed
account.

If there's anything else I can help you with, please let me know.

Thanks,

Manoj Kumar
Digital Interactive Advisor


So while ANZ accept secure messages, NAB don't

I received a similar response from the Cth bank when I used their online message system to cancel my card. I sent a reply referring them to my first message and reminding them that my account was now closed and that I wouldn't be responding further.

 

[Steady]

I received a similar response from the Cth bank when I used their online message system to cancel my card. I sent a reply referring them to my first message and reminding them that my account was now closed and that I wouldn't be responding further.

I just spent 25 minutes on a phone call, but it is done now.

The Westpac signup bonus is showing on my first statement so as soon as they make it to my QF account it will be their turn

 

[blueythecat]

I'm not sure many on here always want to close their accounts, rather looking for easy retention offers especially I have noticed with AMEX. Ringing up I've managed to pick up 90k MR points over the last three years, maybe could have done better cancelling and applying for new cards but actually I quite like the card and happy to keep it

With the exception of some AMEX issued cards, in my case, I can't think of too many cards that are worth keeping beyond the first year - unless they are offering a truly brilliant retention bonus.

 

[burmans]

It has never occurred to me to call to do a cancellation. I always write a letter. Never had any of them contact me to try to rescind that.

I love the phone calls to cancel cards - amazing what offers can come back your way with 'free' pts to keep card open - accept them - transfer them - then call back and cancel in a month - it's all a game - and you are playing with banks don't forget - always mildly therapeutical to get a win over them.

Agree, the main reason for calling is that you might wish to receive an "offer". When you really want to close the account a letter works well.