re-new QClub membership

Discussion in 'Qantas Frequent Flyer Program' started by Kym G, Apr 26, 2014.

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  1. Kym G

    Kym G Newbie

    Apr 5, 2013
    3
    0
    I've been searching to find out how to re-new my club membership through AFF but can't see anything about it - some help would be appreciated
     

  2. Shelf

    Shelf Active Member

    May 29, 2011
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    105
    MEL
    I'd PM 'Support' or 'Admin'
     
  3. Kym G

    Kym G Newbie

    Apr 5, 2013
    3
    0
    yes - have done that but am still waiting for a reply some days after making contact. Not feeling very positive about AFF at the moment.
     
  4. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,088
    5,547
    BNE & SYD
    Hi, the info is listed in the gold Member discounts area which you will get access to once you join that membership:

    RENEWING YOUR EXISTING QANTAS CLUB MEMBERSHIP UNDER OUR SCHEME:

    Prior to your Qantas Club renewal date, you can renew under our scheme and qualify for the reduced annual membership rate.
    You can view the current rates at http://www.australianfrequentflyer.c...tml#post316450 (Need to find a Qantas Club corp. program).

    You cannot renew your QF Club Membership (under our corporate scheme) online. Instead, you will need to follow a similiar process to the above application process - ie. you will need to complete a form, send it to us, we then add our scheme number, and forward it to Qantas on your behalf.

    The process:

    1. Complete the Qantas Club Application form -http://www.qantas.com.au/infodetail/...rpIndivApp.pdf (there is no form for renewal)
    2. Write "FOR RENEWAL ONLY" on the top of the 1st page
    3. Cross out the $ amount (Schedule 1 or Schedule 2) on the 2nd page (Qantas will only charge you the renewal rate, not the full rate as printed on the form)
    4. Send it to our office (with payment to Qantas)
    5. Private Message me (admin) saying that the form is on the way
    6. We will then add our Corporate scheme number and forward it to Qantas on your behalf.


    Please note that these rates are set by Qantas and Qantas do change them from time to time.
     
  5. mannej

    mannej Senior Member

    Mar 16, 2009
    9,425
    2,525
    Perth
    Are you a Gold AFF member? If so there are instructions under the Gold Benefits page.
     
  6. Admin

    Administrator Moderator

    Jun 18, 2002
    1,012
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    We normally follow up such PMs within a day. I never received a PM from you, but will follow up with support. Someone will get back to you today. Apologies for any inconvenience.
     
  7. Kym G

    Kym G Newbie

    Apr 5, 2013
    3
    0
    Thank you. I had wondered about the delay as my previous experience was that replies were quite prompt. The original contact was made through your open access contact page on Wednesday 23rd April
     
  8. Mwenenzi

    Mwenenzi Established Member

    May 17, 2006
    1,801
    254
    MEL
    Was it this page Contact Us - The Australian Frequent Flyer Online Community
    A PM to support or admin is normally an quickly even if they are travelling.
    But even support and admin sleep and have a life outside of AFF (both live in the same time zone) :)
     
  9. support

    Administrator Moderator Authenticated Company Representative

    May 29, 2011
    1,449
    1,183
    Australia
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    This has all been sorted out now and I have sent an email to Kym G with all the necessary details.

    It appears that the first message from Kym G may not have made it past the work firewall.

    Thanks everyone for you input.

    Bill
     
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