Questions on adding infant to MH tix redeemed via Qantas

[the8guy]

I got a Classic rewards booking via Qantas and flying with MH. I rang MH wanted to add an infant to the booking but was told to ring Qantas as the tickets were issued by Qantas. Any idea if this is accurate? I was put on hold for too long when ringing Qantas so thought of verifying with any users who had similar experience. Ta

 

[Quickstatus]

Any idea if this is accurate?

Yes that is correct.
Qantas is retailer selling the adult ticket and as the infant has to be attached to the adult, Qantas will add the infant to the booking and charge you the relevant infant ticket price

 

[the8guy]

Thanks for clarifying. With redemption ticket, how much would an infant tix cost? I know normally itd be like 10% of the ticket price if buying but wonder how it works on redemption?

 

[tassie6]

Will be free in terms of points, and whatever compulsory taxes are required (generally very low)

 

[the8guy]

Spoken to QANTAS re 4 separate bookings that needed to add my infant. Only 2 e-tickets were issued and another 2 showing booking not confirmed on Malaysia Airlines website. Then rang Qantas again they hand-ball me back to MH, the Qantas customer service team's knowledge seem to be inconsistent..

 

[tassie6]

You may be running into partner airlines ticketing issues, [email protected] email them all the details as soon as possible to try resolve

 

[Quickstatus]

I know normally itd be like 10% of the ticket price

Depends on age of infant. If under 2 then 10% - but note that there is no seat. 10% of the available adult ticket less any attached taxes and fees.
Over 2 yrs need to buy a child seat ticket
You may or may not get a bassinet but note that a bassinet also has a 11kg weight limit. Some 1 year old boys can be over 11kg
Plus when the seat belt light comes on you are required to take the infant out of the bassinet (even if the infant has only just gone to sleep)

Also note that there might also be a problem with ordering a special meal when the ticket is marketed (sold by one airline) and operated by another. The infant ticket should come with an appropriate meal
But best to contact MH 48hrs prior to confirm the BBML or CHML as the case may be.
Letting QF know of the BBML/CHML is one thing but it is not a certainty that the request will stick.

BBML and CHML are IATA codes for baby meals and child meals

Your existing QF marketed ticket should be also visible in the MH app using the same 6 digit booking code

the Qantas customer service team's knowledge seem to be inconsistent.

Always - email posted by tassie6 is the answer.

 

[tassie6]

Depends on age of infant. If under 2 then 10% - but note that there is no seat. 10% of the available adult ticket less any attached taxes and fees.

For cash fares, yep 10% fee, but for reward fares ticketed by Qantas, there is no 10% charge (in points or cash)

 

[the8guy]

Got the following after emailing the said email:

" Thank you for contacting Qantas.
This inbox is dedicated to customers who hold a Classic Flight Reward booking on a partner airline flight, which has been cancelled or had a schedule change.
Please ensure your query includes your Booking Reference. Queries will be prioritised by the date of travel.
Enquiries on other issues that are sent to this inbox will not be actioned or forwarded on.
Please refer to https://www.qantas.com/au/en/support/contact-us.html for the best way to contact us for other enquiries.
Contact us | Qantas
Find out how to contact us to change your booking, call your local Qantas Office, contact us in Australia on 13 13 13, search our FAQs, provide feedback and more."

Not sure if they have moved to another email address ?


TLDR : Managed to create e-tickets for my infant after speaking to CS over the phone. However, I can't select the bassinet seat as the new booking contains only my infant (tagged to my wife). In the main booking there's no infant so I cant select a bassinet for my newly added infant. Was advised to request at check-in counter but chances are slim...

 

[Quickstatus]

I can't select the bassinet seat

You can't select bassinets - only request

 

[tassie6]

You can't select bassinets - only request

If you have an infant attached to you, at least on QF metal, it will open the bassinet seats for selection

Partner airlines differ by their own policy. BA and emirates have opened for me previously

 

[Quickstatus]

If you have an infant attached to you, at least on QF metal, it will open the bassinet seats for selection

Must be new. I've never been able to request it - it's been 20years since we would have needed bassinets