A ticket was issued before 26 Feb 2013, FRA-MEL, originally booked as follows:
FRA-SIN QF6 (QF)
SIN-MEL QF36 (QF)
Due to EK deal ticket was rerouted as follows:
FRA-DXB QF8048 (EK)
DXB-MEL QF10 (QF)
Passanger travelling Y with QP (bronze)
Wants to know checked baggage allowance when checking in FRA.
When telephoning QF customer call centre, information was given:
"For Emirates the QP allowance does NOT apply. Hence, from FRA we are bound by normal Emirates allowances (30 kg)."
I understand the call centre may not have known the ticket was issued before 26 Feb 2013, since they quoted 30kg, and tickets before that date were 23kg.
So here are my questions:
1. Is that info correct?? I would have thoughts 2 x 23kg! Especially given MSC is QF?
Alternative thoughts-
2. Is the ticket still issued before 26 Feb 2013? Or, since it was rerouted via DXB, is the issue date as of the rerouted date? But even then the allowance should have been 42kg if QP was recognised.
3. Does QP extra kg not apply for MSC rules?
I have to assume the info is correct, as, if the call centre is giving incorrect info then what's the point of phoning the call centre? What I don't understand is why no QP extra baggage given MSC rule.
But if this means the only way to get extra baggage OUT of Europe with QP is to go via LHR, then, that sucks big time.
FRA-SIN QF6 (QF)
SIN-MEL QF36 (QF)
Due to EK deal ticket was rerouted as follows:
FRA-DXB QF8048 (EK)
DXB-MEL QF10 (QF)
Passanger travelling Y with QP (bronze)
Wants to know checked baggage allowance when checking in FRA.
When telephoning QF customer call centre, information was given:
"For Emirates the QP allowance does NOT apply. Hence, from FRA we are bound by normal Emirates allowances (30 kg)."
I understand the call centre may not have known the ticket was issued before 26 Feb 2013, since they quoted 30kg, and tickets before that date were 23kg.
So here are my questions:
1. Is that info correct?? I would have thoughts 2 x 23kg! Especially given MSC is QF?
Alternative thoughts-
2. Is the ticket still issued before 26 Feb 2013? Or, since it was rerouted via DXB, is the issue date as of the rerouted date? But even then the allowance should have been 42kg if QP was recognised.
3. Does QP extra kg not apply for MSC rules?
I have to assume the info is correct, as, if the call centre is giving incorrect info then what's the point of phoning the call centre? What I don't understand is why no QP extra baggage given MSC rule.
But if this means the only way to get extra baggage OUT of Europe with QP is to go via LHR, then, that sucks big time.