QFF status not shown on classic award

Status
Not open for further replies.

jenib

Member
Joined
Feb 9, 2007
Posts
137
I booked a classic award through the Qantas web site and found that although the booking is associated with my qff number, my WP status is not taken into account for seat selection and doesn't appear on my boarding pass. This seems a bit poor to me, given that the points used are earnt not gifted to me!
 

straitman

Enthusiast
Moderator
Joined
Apr 27, 2003
Posts
18,082
Qantas
LT Gold
Virgin
Gold
I booked a classic award through the Qantas web site and found that although the booking is associated with my qff number, my WP status is not taken into account for seat selection and doesn't appear on my boarding pass. This seems a bit poor to me, given that the points used are earnt not gifted to me!
That also seems unusual to me.

Have you actually rung QF and asked about this?
 

mannej

Senior Member
Joined
Mar 16, 2009
Posts
9,885
There seems to be a bug with some of these classic bookings. There have been reports of this happening recently, nor could I get my partners QFF number to stick.

As an aside, because my award is booked ex-HKG, I can not change it online can I?
 

jenib

Member
Joined
Feb 9, 2007
Posts
137
That also seems unusual to me.

Have you actually rung QF and asked about this?

No but I asked at the lounge and she said "yes that is why". Thanks for the tip - next time I will ring for seat selection.
 

PPW

Junior Member
Joined
Sep 6, 2007
Posts
47
I booked a classic award through the Qantas web site and found that although the booking is associated with my qff number, my WP status is not taken into account for seat selection and doesn't appear on my boarding pass. This seems a bit poor to me, given that the points used are earnt not gifted to me!

I had a similar issue on some classic award redemptions recently. I sent an email to the WP1 desk and they managed to get my QFF number into the booking (and moved me to the seats I wanted). I'm sure a quick call to the WP desk would yield the same result.

There must be a bug in the system - I'm sure this is not deliberate.
 
Status
Not open for further replies.
Top