On Feb 1 I did a KL - Penang return in J quoting QFF Plat number - surprisingly( as Feb 1 was first day for MH in OW) my QFF account was credited for both sectors within 1 week. Feb 19 MH Syd to KUL then a few days later to Mum then KUL then Syd - no account credit yet despite several emails - only a note on QFF that poijts were already credited on another FF scheme (which they aren't) - any ideas as I don't seem to be making progress ??