QFF Platinum requesting release of extra Classic Reward seats?

[jimmy hutspah]

I actually don’t think this would be helpful. Too many nuances of fare buckets available and alternative dates/ routes etc for QF IT to ever get a sensible solution.

Yea maybe a pipe dream an IT solution. I just get so frustrated spending an hour or two every time trying to do it via the 13 number. Maybe if they could guarantee an actual Premium operator for WP and above would alleviate that. I don’t call that much but in the last 5 years I reckon I only get Hobart 1 out of every 10-15 calls.

 

[DAC1]

Source?

Wait and see…

 

[levelnine]

Source?

It's not yet public. I'll share more once it is.

 

[elanshin]

Yea maybe a pipe dream an IT solution. I just get so frustrated spending an hour or two every time trying to do it via the 13 number. Maybe if they could guarantee an actual Premium operator for WP and above would alleviate that. I don’t call that much but in the last 5 years I reckon I only get Hobart 1 out of every 10-15 calls.

I've found south Africa to be adequate these days. Its pretty clear they got a lot more training and power to do stuff iver the last couple of years.

They're not perfect nor are they (typically) as good as the Aussie teams, but for platinum requests they're usually more than capable of that.

 

[vhojm]

No Luck with the droid on March 21st for the following:

• QF80 NRT-MEL
• QF108 CTS-SYD
• QF26 HND-SYD

All flights showing as either I7 or I8. Escalated for manual review but instantly declined as they are unwilling to release any more seats to Japan in March or April Would have thought coming back from Japan in that week wouldn't have been an issue as its not holidays yet and cherry blossoms start shortly after.
Also, due to the DSC, all other Asian cities have had I fares zeroed out in March and was advised to call back after the promo.

Hobart team, extremely helpful and even offered me routes home via LAX lol.

Ended up booking HND-PVG-TPE-MEL on JAL and China Airlines as was able to find Classic rewards that way. Will certainly be trying to get a last minute released business reward on CX HKG-MEL or something similar.

QF79 had readily available business reward seats that week on the way there.

 

[levelnine]

Another year, another successful release of 2x seats to the US over peak Christmas season. Only J on the outbound (F on the inbound), but I'm fairly confident I'll be able to call and get F released closer to the date. Main priority was creating the booking during the DSC period.