QFF Platinum requesting release of extra Classic award seats?

sudoer

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" after the bot says 'no' the manual assessment kicks in."
Can someone in the know what the manual assessment involves?

I don't believe requests are being manually assessed at the moment, but pre-covid it involved the request being sent to yield management to review and make a decision, presumably based on current/projected loadings for the requested date.

You could monitor the request by logging into MMB where a PNR would exist showing the flight status as "requested", if it had been manually approved that status would update to "confirmed" and you would need to call up to provide CC details and get the flight ticketed.
 
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ozflier

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I don't believe requests are being manually assessed at the moment, but pre-covid it involved the request being sent to yield management to review and make a decision, presumably based on current/projected loadings for the requested date.

You could monitor the request by logging into MMB where a PNR would exist showing the flight status as "requested", if it had been manually approved that status would update to "confirmed" and you would need to call up to provide CC details and get the flight ticketed.
Thank you for that.
 

Per_Travels

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Thank you for that.
I had a seat released in J on QF9/10 earlier this week. The automated system said no but it was approved after going through a manual review. No idea what that entailed but the seat came through as confirmed after 24 hours when they called me back.
Expert Flyer was showing D9 I9 for QF9 and D9 I0 for QF10
 

Kangol

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Are you WP or P1?
Interesting if this were the case for a WP.
ie system said "no", instead of "answer unavailable right now"

I think there might be a slight communication nuance between "outright reject (no)" vs "no answer available"
 

sudoer

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Yeah I believe VIP has been pushing through P1 requests, but as of my last request a few weeks ago, there was no manual review option for WP.
 

mviy

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A friend who is WP had all his requests for seat releases on QF9 and QF10 denied and there wasn't any offer to manually review it either unfortunately. However, he did have a successful upgrade request for QF9 so all was not lost.

I'm currently SG so can't even put in a request at the moment.
 

Kangol

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I've had several WP requests manually assessed prior to covid.

Is it after the computer came back with an outright rejection?

I'm P1 but when I was WP, I've been told the above was not available to WP but to P1 only. This was probably 4-5 years ago.
 

serfty

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AFAIK that has never existed for WP
As a WP I have had several manual requests approved and several denied (after auto assessment came back nada).

These were before P1 was introduced.

Careful about the use of 'never'.
 

Kangol

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As a WP I have had several manual requests approved and several denied (after auto assessment came back nada).

These were before P1 was introduced.

Careful about the use of 'never'.
Hence the AFAIK ;)

In any case, it makes no difference now.

Even with P1 introduced, it wouldn't be a surprise if there was some type of algorithm that allowed some instnaces for WPs to get a manual review following an automated rejection.. depending on member, route, timing etc. Hence why there would be conflicting results.
 

Ade

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Is it after the computer came back with an outright rejection?
Yes, I too as WP have had many manual requests approved (&rejected). I have seen a booking in my profile that is either waiting for confirmation or similar status. Once the request is approved. it will be ticketed. From memory, I got an email that the request was approved manually and I needed to give QF a call to finish the booking (do the payment, etc). I didn't call them, instead, finished the booking online.

Edit : Found the thread I raised re this earlier.


I didn't update the outcome. The outcome was the request was manually approved.
 

Kangol

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Yes, I too as WP have had many manual requests approved (&rejected). I have seen a booking in my profile that is either waiting for confirmation or similar status. Once the request is approved. it will be ticketed. From memory, I got an email that the request was approved manually and I needed to give QF a call to finish the booking (do the payment, etc). I didn't call them, instead, finished the booking online.

Edit : Found the thread I raised re this earlier.


I didn't update the outcome. The outcome was the request was manually approved.
Thanks, it looks like you are referring to a different situation.

The real value of the manual review is when the computer rejects you ... then you ask for another assessment.
The discussion is that some WP have had a request "brought back to life" after an outright rejection, which originally was thought to be a P1 only benefit.

This is opposed to a "we don't have an answer yet, call back in 24-48 hours" - which is what your thread last year was referring to.
"No" is different to "no answer/no comment" - that's the confusion.


Edit:
Had a previous post about this, maybe this helps:
 

NZ_Flyer

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I'm WP and THINK I may have had a manual assessment. I wanted a J classic reward seat released MEL-AKL QF155 on 25/04/22. I asked via Facebook Messenger if they could release an extra U seat for me. They came back and said they'd have to wait 24-48 hours for the request to be assessed and they'd get back to me. In less than 24 hours I saw the booking appear in my account and I nudged them on FB to ticket it and deduct points and cash.

Unsure if the auto-assessment took that long or if it did go through to manual.
 

sudoer

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Unsure if the auto-assessment took that long or if it did go through to manual.

The auto assessment takes 30-60 seconds.

I believe @Kangol is saying that manual assessment after the bot has declined the request is a P1-only benefit.

I don't know whether the bot has declined my previous WP requests. The rep lodged the request with the bot, the request wasn't approved on the spot, and was then sent for manual assessment. But maybe the bot is capable of more than just approve/decline responses, and when a request is borderline, the bot sends it for manual assessment instead of declining? We will never know unless someone with hands-on experience of how the system operates can chime in.

In any case, it's clear from all the responses that there was some level of manual assessment for WP requests prior to the pandemic. As far as I'm aware, that hasn't been reinstated at this time. If the bot does not say yes, the answer is no.
 

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