" after the bot says 'no' the manual assessment kicks in."
Can someone in the know what the manual assessment involves?
Thank you for that.I don't believe requests are being manually assessed at the moment, but pre-covid it involved the request being sent to yield management to review and make a decision, presumably based on current/projected loadings for the requested date.
You could monitor the request by logging into MMB where a PNR would exist showing the flight status as "requested", if it had been manually approved that status would update to "confirmed" and you would need to call up to provide CC details and get the flight ticketed.
I had a seat released in J on QF9/10 earlier this week. The automated system said no but it was approved after going through a manual review. No idea what that entailed but the seat came through as confirmed after 24 hours when they called me back.Thank you for that.
Hence the AFAIKAs a WP I have had several manual requests approved and several denied (after auto assessment came back nada).
These were before P1 was introduced.
Careful about the use of 'never'.
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Yes, I too as WP have had many manual requests approved (&rejected). I have seen a booking in my profile that is either waiting for confirmation or similar status. Once the request is approved. it will be ticketed. From memory, I got an email that the request was approved manually and I needed to give QF a call to finish the booking (do the payment, etc). I didn't call them, instead, finished the booking online.Is it after the computer came back with an outright rejection?
Thanks, it looks like you are referring to a different situation.Yes, I too as WP have had many manual requests approved (&rejected). I have seen a booking in my profile that is either waiting for confirmation or similar status. Once the request is approved. it will be ticketed. From memory, I got an email that the request was approved manually and I needed to give QF a call to finish the booking (do the payment, etc). I didn't call them, instead, finished the booking online.
Edit : Found the thread I raised re this earlier.
Dear fellow AFF'ers, I've got a question - I've got to take a flight, SYD-MEL on 1st Feb and was planning on using the QFF Platinum perk (or convenience or favor ?) to request for 1 classic reward seat to be released. Cabin : Y Date of Request : 25/01 Date of Travel : 01/02 Time of flight...www.australianfrequentflyer.com.au
I didn't update the outcome. The outcome was the request was manually approved.
Unsure if the auto-assessment took that long or if it did go through to manual.