QFF Award booking online changeF website informs me

[PineappleSkip]

Hi

I have a return QFF domestic award booking for self and Mrs Pineapple which I need to change times of.

When I go through the online changes and reselect the flights, QF website informs me

Total Price

Current Price:
Previous Price:
Change Fee:
Amount Due	=

[TD="class: alignright, align: right"]64,000[/TD]
[TD="class: alignright, align: right"]+[/TD]
[TD="class: alignright, align: right"]$129.40 AUD[/TD]

[TD="class: alignright, align: right"](64,000[/TD]
[TD="class: alignright, align: right"]+[/TD]
[TD="class: alignright, align: right"]$132.76 AUD)[/TD]

[TD="class: alignright, align: right"]7,000[/TD]

[TD="class: alignright, align: right"][/TD]

[TD="class: alignright, colspan: 3, align: right"] 7,000 pts + $3.36 AUD*[/TD]

Website appears to have it cough-about and wants to add on the price reduction; or else the price reduction is actually an increase. Well I'm not going to quibble about $6.60 - only two J seats left on the morning and I want them:!: - so I continue and get 'generic error - please try again'.

Anyone else had this problem and found a solution?

Cheers skip

 

[Spongbob]

Hi Skip (what's that - little Johnny fell into a well?), it might be more appropriate to ask your question at the QFF main thread.

 

[PineappleSkip]

Maybe a kindly mod will shift the thread. BTW the change went through when I tried again, but the 'reduction' in the $$$ price was still billed as a tack-on. Whatever, I got my seats

Cheers skip.

 

[defurax]

QF has quite a litteral interpretation of price difference. They charge you the absolute value of the fare difference... QF website never ceases to amaze!

 

[PineappleSkip]

In my case they took what the website said was an absolute REDUCTION in the fare, and charged that amount as an INCREASE.

Cheers skip

 

[defurax]

In my case they took what the website said was an absolute REDUCTION in the fare, and charged that amount as an INCREASE.

Cheers skip

That's what I meant the mathematical absolute value (http://en.m.wikipedia.org/wiki/Absolute_value). So the difference for QF would never be negative

 

[PineappleSkip]

Qantas defends credit-card ‘surcharge’ as being a ‘comfort fee’

QANTAS has told a Reserve Bank review [that] Jetstar’s $8.50 fee for using plastic is not a credit-card surcharge but rather a “comfort” cost, similar to paying extra to sit in the exit row.

Applying this logic, the discount on the new flight, inverted to a surcharge, may be a fee for the 'comfort' of being able to change my booking:!:

Cheers skip