QF642 PER to SYD "...not eligible to request and upgrade..."

[MediumToast]

Hey,

Silver member. Booked for QF642 this Friday, Y class. Attempted to request an upgrade using the app and get "Upgrade not available. Unfortunately, you are not eligible to request an upgrade on this flight."

First time I've seen that message. There aren't any classic reward seats available so I didn't like my changes even if I could make the request. Anyone know why I wouldn't be eligible?

Other weird thing is I can't select a specific seat, only aisle/window preference.

Thanks

 

[cwd]

Is it possible your flight hasn't been ticketed yet? Have you been charged for it?

 

[kangarooflyer88]

Silver member. Booked for QF642 this Friday, Y class. Attempted to request an upgrade using the app and get "Upgrade not available. Unfortunately, you are not eligible to request an upgrade on this flight."

All domestic Qantas fares are eligible for an upgrade to business upgrade aside from codeshare flights (I.e. flight with an AA flight number but operated by QF).

One reason you might be seeing that error is you simply don’t have enough points to request the upgrade. For a classic award booking, you’ll need to have 28,300 points in your account, for discount economy that goes down to 27,200 points and lastly for Flexible economy bookings that’s 10,900 points. And that’s per passenger.So if you got multiple passengers on your itinerary you need to multiply those figures by the number of passengers on the ticket.

 

[MediumToast]

Is it possible your flight hasn't been ticketed yet? Have you been charged for it?

hmm, definitely possible. Booking status in the app shows as "Confirmed". Corporate booking so no idea if payment has been processed.

 

[MediumToast]

All domestic Qantas fares are eligible for an upgrade to business upgrade aside from codeshare flights (I.e. flight with an AA flight number but operated by QF).

One reason you might be seeing that error is you simply don’t have enough points to request the upgrade. For a classic award booking, you’ll need to have 28,300 points in your account, for discount economy that goes down to 27,200 points and lastly for Flexible economy bookings that’s 10,900 points. And that’s per passenger.So if you got multiple passengers on your itinerary you need to multiply those figures by the number of passengers on the ticket.

200k+ points available atm. Also would have expected a more specific error message if it were an insufficient points issue

 

[justinbrett]

Even on a new booking the seat map is blocked out - it will assign you a seat but you can't change it.

I'd say the flight is very full.

Is it a government booking by chance?

 

[Princess Fiona]

hmm, definitely possible. Booking status in the app shows as "Confirmed". Corporate booking so no idea if payment has been processed.

Confirmed on the App does not at all indicate that it’s ticketed.

I would say the Corp TA hasn’t issued the ticket yet and that’s why you can’t request it.

 

[arrow]

Is it possible your flight hasn't been ticketed yet? Have you been charged for it?

Have had this issue with corporate TA’s. I typically just call them up and ask them to push for it for ticketing

 

[MediumToast]

hmm damn. The itinerary has an e-ticket number next to the Qantas booking reference but now I don't trust anything. Might be the TA's e-ticket number for all I know. lol

Is there a definitive indicator of ticket status?

 

[RichardMEL]

hmm damn. The itinerary has an e-ticket number next to the Qantas booking reference but now I don't trust anything. Might be the TA's e-ticket number for all I know. lol"

e-ticket number? 081xx_x???? if so that's a QF ticket number, or do you mean the corp TA's booking reference?

 

[MediumToast]

e-ticket number? 081xx_x???? if so that's a QF ticket number, or do you mean the corp TA's booking reference?

Yeah, 081344xx_xx_x

 

[RichardMEL]

Yeah, 081344xx_xx_x

then that's probably a fair indication it's ticketed OK.

 

[oz_mark]

hmm damn. The itinerary has an e-ticket number next to the Qantas booking reference but now I don't trust anything. Might be the TA's e-ticket number for all I know. lol

Is there a definitive indicator of ticket status?

If it's a 13 digit number beginning 081- it's a Qantas number.

Not being ticketed was the reason I could think of

 

[RichardMEL]

btw that flight is pretty full in J too. Not saying upgrade is impossible, but as a silver it might be difficult regardless of the error message

 

[MediumToast]

btw that flight is pretty full in J too. Not saying upgrade is impossible, but as a silver it might be difficult regardless of the error message

yeah I didn't like my chances from the beginning. Gotta be in it to win it though!

 

[MediumToast]

I figured it out. FF# wasn't attached to the booking.

 

[MediumToast]

One reason you might be seeing that error is you simply don’t have enough points to request the upgrade.

This was basically the answer. Not enough points because no FF associated with the booking.

It clicked when I tried to upgrade using a desktop browser and the website asked me to specify my relationship to the passenger. I will admit that I looked through the drop-down menu for something like "My father's son".

After updating the booking, it still gave me the same error in the app. Upgrading via the website worked fine though.

Interestingly, after adding my FF number, I was able to choose a seat. I also had a better selection for the return flight, although that could have been coincidence.

 

[cosi]

Coldplay are preforming in Perth this weekend.

Impossible to get a Y ticket on Friday , so this may be a reason.

FWIW, J class on Friday is $4,500 one way

 

[CaptJCool]

One would need to be very innovative to pull down some of the ridiculous prices (flying dogleg sectors) as result of Coldplay beating some tunes in Perth….

 

[Franky]

One would need to be very innovative to pull down some of the ridiculous prices (flying dogleg sectors) as result of Coldplay beating some tunes in Perth….

True - some mentioned dog-legging thru Bali…