QF to JQ mobility assistance in SYD

[gaz0303]

Hi all,

Relative has just purchased a connecting QFlink to JQ domestic flight in SYD. Not being regular flyers, and unaware of terminal changes, physical requirements of the terminal transfer were not accounted for when buying tickets on QF website.

Does the QF mobility assistance help with transfer between T2 And T3? If the ticket was all on QF I would have no worries, but JQ is an unknown.

Person requires a walking stick, difficulty with stairs and travelators are a no go. Why family does not ask the FF for help before buying tickets to get the best value is an entirely other issue.

Cheers

 

[ozbeachbabe]

Hi all,

Relative has just purchased a connecting QFlink to JQ domestic flight in SYD. Not being regular flyers, and unaware of terminal changes, physical requirements of the terminal transfer were not accounted for when buying tickets on QF website.

Does the QF mobility assistance help with transfer between T2 And T3? If the ticket was all on QF I would have no worries, but JQ is an unknown.

Person requires a walking stick, difficulty with stairs and travelators are a no go. Why family does not ask the FF for help before buying tickets to get the best value is an entirely other issue.

Cheers

What is the complete routing?

When you say "just purchased" if it was in the last 24 hours the relative might be able to call QF and ask them to cancel/void the ticket so you could rebook it for them on non-JQ services. If that isn't applicable I'd maybe pm the QF social media team on Facebook & explain the situation & see if they can rebook the JQ sector without penalty on to QF.

I think it would be too much of a logistical nightmare besides the mobility issues to have to collect luggage at T2 and take across to T3 even with assistance. Better off QLink to QF mainline all within T3 with baggage through checked and getting both boarding passes at point of origin.

I know only too well about family going and "just getting a quote from FC" then reluctant to not go ahead with the booking thru the TA (so I could book direct with the airlines website) because they felt 'guilty' for cancelling!

I won.

 

[gaz0303]

Thanks,

I'll be encouraging them to call QF and see what changes can be done. The route is TAM-SYD-HBA but purchased mid last week.

 

[N860CR]

The ground staff at SYD will assist with the transfer across to T2. Just make sure they tell the cabin crew onboard so it can be passed on. I've dealt with this a few times and they're generally pretty good.