This change is coming at the right time for me, last benefit of sticking with Qantas is now gone. Virgin for me now.
Qantas recently
- Appaling handling of a 24hour maintenance delay in Santiago on their 25+ yr old 747. Stuck on the plane for 5 hours on the tarmac. No QF ground staff to be found once we deplaned and went back through customs.
- Had to call CS myself for information, who knew nothing about what was happening.
- No response to their customer feedback form. Finally phoned me up a month later after filling it in 3 times.
- Compensation for a 24 hour delay a joke. Rep was able to offer 5,000 points as a gesture of goodwill without laughing.
- 5 complimentary downgrades and yet to have a single comp upgrade in 2 years of WP.
VA Gold arrived already thanks to a few flights and family pooling, I've been flying VA since. Love the VA kerbside checkin for Sydney T2. Lounges aren't as good as QF Bus, but still a major step up from the QP. And VA seem to get the priority boarding right, something that almost never happens on QF domestic.