QF Fare Class Not On Itinerary

[maroonone]

Apart from the obvious answer, why is it that in 8 (responsibly sourced) pages which make up a domestic itinerary QF can't manage to put the fare class anywhere. You just get "Economy" not B, Q, Y etc. Extremely frustrating when trying to calculate SC or cancellation options particularly if booked well ahead of flight dates.

 

[Chrizztofa]

I'm not sure what you mean by the 'obvious answer', but it does show up in 'Manage Your Booking' online.

I imagine 99% of the travelling public won't care what the fare class is, so QF just put all the legalese and key information in the attachment.

 

[Mattg]

I agree with you - Qantas should list this on the itinerary.

The fare class should really also be visible at the time of booking.

 

[GoldCanyon340]

BA shows the selling class (in a popup) during the booking process. I can't imagine any reason why QF can't put the selling class onto the e-ticket PDF, even if it's not on page 1.

 

[RichardMEL]

Many airlines show the booking class before and post purchase and on receipts. QF doesn't which is bot annoying ad seems weird.

I am sure their excuse will include the words "simpler and fairer" but to me it doesn't harm anyone to have this info there. For those that don't care then it means nothing and isn't going to affect anything, and for those that care than it's important detail.

Never liked that QF has been opaque about this (except within MMB, and on the app-mostly)

 

[Flyer]

This has been a little frustrating for me as well, especially when I sometimes have flights booked by the client, so I don't even know if they are e-deals of flexi. I have sometimes found it on itineraries generated by a travel agent, but these days I just grab the ref. no. and go straight to MMB.

 

[serfty]

I think it has to be Qantas policy - based on the "Mushroom Principle".

 

[maroonone]

I'm not sure what you mean by the 'obvious answer', but it does show up in 'Manage Your Booking' online.

I imagine 99% of the travelling public won't care what the fare class is, so QF just put all the legalese and key information in the attachment.

The obvious answer is that their systems aren't great. The point is they provide 1 page of mostly useful information (apart from fare class) and then 7 pages of generic information around check in times and 3 1/2 pages on baggage. None of it is tailored to your booking at all and most of it is more easily found than the booking class. On MMB they cab show the class (eg Economy (Q)) so why not on the itinerary especially as I as a Neanderthal carry hard copies with me (printing only page one when I remember so as to save the trees.

 

[Jos888]

This has been a little frustrating for me as well, especially when I sometimes have flights booked by the client, so I don't even know if they are e-deals of flexi. I have sometimes found it on itineraries generated by a travel agent, but these days I just grab the ref. no. and go straight to MMB.

MMB? (excuse my ignorance)

 

[11sjw]

MMB? (excuse my ignorance)

Manage My Booking I believe.

 

[Jos888]

Manage My Booking I believe.

Of course..thank you

 

[Flyer]

MMB? (excuse my ignorance)

Manage My Booking I believe.

Manage my booking is correct, there is a link to it on the QF home page.

 

[RichardMEL]

I don't think this is a case of QF's systems not being up to scratch.

I think this is a case of a conscious decision by QF throughout their booking process to make the booking class opaque. The marketing spin would be to make it "simpler" - they have been pushing the idea of fare "categories" ie Flex, Saver, Business Flex, etc and going away from specifics - which on the surface seems like a good idea, because Joe Public doesn't care if his Flex Y ticket is in Y, B, H, M etc just that it's Flex.

However this idea falls apart totally when it comes to the FF side of things who make it clear not all categories are not the same, and not on all partners, and so on. and then break it doen to the fare classes, as they always have done. Then you're scrambling to know well was it a K fare or an M fare?

My gut feel is that the whole design of the process including the ticket receipt has been driven by marketing.

We all know how easy and useful it would be to both show the booking class prior to booking, and on the receipt (and heck it still shows up in MMB, but you have to know to look for it) but no they won't.

It's very frustrating, but I think this is not a technical issue, but a design choice. Either benign ("Lets make it easier and less complex") or less so ("Let's HIDE the booking class on purpose...")