Excess:
For tickets issued:- Before 2 May 2012 (regardless of travel date); or
- From 26 February 2013 for travel on or after 31 March 2013:^^
Destination | Cost for each kg (AUD) |
---|
International - between Australia and New Zealand, New Caledonia & Papua New Guinea | $15 per kg |
International - between Australia and Asia | $30 per kg |
International - between Australia and Dubai | $50 per kg |
International - between Australia and South Africa, and Europe | $60 per kg |
IMO, The new Qantas arrangements for all destinations (except Americas) could lead to some expensive flights if you aren't aware of the changes and they are a SIGNIFICANT DOWNGRADE in privileges - NOT a "benefit" as Qantas describes it.
For example, if you were Platimum Status and were to arrive at the airport with 96kg (previous allowance) for an Economy flight to/from Asia, you would be charged
$1380 because (under the new system) you would be 46kg overweight !!!
Double that price for Europe and you are looking at
$2760
Or, for example, if you were Platimum Status and were to arrive at the airport with 96kg (previous allowance) for a Business flight to/from Asia, you would be charged
$2040 because (under the new system) you would be 68kg overweight !!!
Double that price for Europe and you are looking at
$4080
I couldn't find a summary anywhere so I decided to make my own.
From 26 February 2013 for travel on or after 31 March 2013+ the weight limits have gone DOWN in some cases SIGNIFICANTLY;
Qantas Club members and Silver Qantas Frequent Flyers
2 pieces (maximum 23kg (50lb) per piece) in Economy —->
46kg DOWN to 42kg
3 pieces (maximum 23kg (50lb) per piece) in Premium Economy —->
69kg DOWN to 52kg
3 pieces (maximum 32kg (70lb) per piece) in Business/First —->
96kg DOWN to 62kg
Gold Qantas Frequent Flyers
2 pieces (maximum 32kg (70lb) per piece) in Economy —->
64kg DOWN to 46kg
3 pieces (maximum 23kg (50lb) per piece) in Premium Economy —->
69kg DOWN to 56kg
3 pieces (maximum 32kg (70lb) per piece) in Business/First —->
96kg DOWN to 66kg
Platinum/Platinum One Qantas Frequent Flyers
3 pieces (maximum 32kg (70lb) per piece) in Economy —->
96kg DOWN to 50kg
3 pieces (maximum 32kg (70lb) per piece) in Premium Economy —->
96kg DOWN to 60kg
4 pieces (maximum 32kg (70lb) per piece) in Business —->
128kg DOWN to 60kg
4 pieces (maximum 32kg (70lb) per piece) First —->
128kg DOWN to 70kg
I realise that they have removed the piece system that some people disliked, but when weight limits are more than halved in some cases I think that is a serious backward step...
I just hope this helps some people avoid some massive excess fees…
I just spoke to Customer Care about this and even they weren't aware of the changes !!!
My recommendation is to
call them on (02) 9691-3399 and let them know if you are unhappy about this. I was told that the more people that complain, the more likely they will do something...
You can also contact them using the web;
Customer Care | Qantas
Using this form;
Customer Care Feedback Form