QF Customer Advisory Panel | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

QF Customer Advisory Panel

Status
Not open for further replies.

adrian

Member
Joined
Jul 17, 2006
Messages
395
QF have sent me an email to join their Customer Advisory Panel (details below).

I am just wondering if this is to sent to just about everyone on their database, or they are actually interested in what I think about QF. Has anybody had any experience with this?

Initially, I'm flattered by my "exclusive invitation", but then, if it really is that "exclusive", then I'm thinking they would be offering a bit more than a chance to win $15,000 travel voucher.

I'm also someone who hates giving out personal info - I'll never speak to a tele-marketer - so I have some privacy concerns. Does anybody share my concerns, or am I just being too paranoid???

Thanks in advance.



[FONT=Arial, Helvetica, sans-serif]An exclusive invitation to join the Qantas Customer Advisory Panel.
[FONT=Arial, Helvetica, sans-serif]

Qantas is committed to providing you with the highest standards of service and safety. Whether you fly for business or leisure, your feedback is important to us.

The Qantas Customer Advisory Panel is an exclusive new initiative that will bring together a select group of Qantas customers to help lead our business into the future. As a valued Qantas customer, you have been chosen to participate.

Your Involvement
If you decide to join the Qantas Customer Advisory Panel, we will periodically invite you to complete short surveys on a range of topics relevant to your experience with Qantas. Your responses will help us learn more about our customers, and ensure we continue to meet the high standards you have come to know and expect.

Members of the Online Customer Advisory Panel will have the exclusive opportunity to be at the forefront of product and service design and development. You'll receive quarterly updates on our product and service innovations, and see first hand how your contribution is helping us serve you better. And as a way of thanking you for your contribution to the panel, you'll have the chance to win a Qantas Holidays travel voucher to the value of $15,000.

[/FONT]Important Privacy Information
The Customer Advisory Panel is being run by Qantas with assistance from Vision Critical, an independent market research agency based in Canada. Should you choose to participate, the information provided by you will be used only for market research purposes for the sole benefit of Qantas and its related companies. The information you provide may be linked to information we currently hold in our Frequent Flyer database. Your personal information will not be disclosed to other third parties. You may obtain a copy of your personal information collected by Qantas in relation to your participation as a member of the Customer Advisory Panel by contacting:
Mr Ian Nicholson
inicholson@qantas.com.au

We look forward to working with you and appreciate your involvement
[/FONT]
 

Mal

Enthusiast
Joined
Dec 25, 2004
Messages
12,385
Flights
My Map
Kiwi Flyer said:
Why is QF using a Canadian market research company?
Maybe the company has a reputation or a particular style of market research that no other Australian company can replicate for the particular job Qantas has in mind? Maybe they came in cheapest?

Not sure :)


Now the real question. Do they really care about the views of people, or is it just self justification for changes:

"As a Qantas Club member, what would you prefer - No alcohol in clubs, or a beat over the head with a stick upon entry". [99% of people in a recent poll told us they'd prefer no alcohol in the clubs]
 

Febs

Established Member
Joined
Aug 15, 2006
Messages
1,671
Lock in option B) "beat over the head with a stick upon entry" thanks. :)
 

Reggie

Established Member
Joined
Mar 20, 2006
Messages
1,640
adrian said:
QF have sent me an email to join their Customer Advisory Panel
I am just wondering if this is to sent to just about everyone on their database, or they are actually interested in what I think about QF. Has anybody had any experience with this?


Adrian,

I received this same offer today, they must be working through a list.

Reggie

 

adrian

Member
Joined
Jul 17, 2006
Messages
395
I had actually sent an email to Qantas the day before I got my offer, in recommendation of one of their staff members. I wondered if that had any connection.
 

Reggie

Established Member
Joined
Mar 20, 2006
Messages
1,640
adrian said:
I had actually sent an email to Qantas the day before I got my offer, in recommendation of one of their staff members. I wondered if that had any connection.
Not in my case, I haven't had any communication with Qantas in the past few months.
 

codash1099

Established Member
Joined
Aug 2, 2006
Messages
2,844
Qantas
Platinum
Flights
My Map
Reggie said:


Adrian,

I received this same offer today, they must be working through a list.

Reggie

Well it's a long way down to me in any list that they might have. I won't hold my breath.:!:
 

simongr

Enthusiast
Joined
Jul 10, 2006
Messages
14,426
No offer here - I would do pretty much anything for a $15K travel voucher opportunity so am gypped that they havent extended the opportunity to me.
 

Tooner

Active Member
Joined
Nov 7, 2006
Messages
759
Qantas
LT Gold
Virgin
Platinum
Flights
My Map
simongr said:
No offer here - I would do pretty much anything for a $15K travel voucher opportunity so am gypped that they havent extended the opportunity to me.
Me too - I'd be more than happy to provide honest feedback - as I do from time to time: both positive and negative!
 

kpc

Senior Member
Joined
Mar 11, 2003
Messages
6,507
Qantas
Platinum
Virgin
Platinum
Got an invite today:eek:
Off to join the [FONT=Arial, Helvetica, sans-serif]Qantas Customer Advisory Panel[/FONT] now:rolleyes:
 

simongr

Enthusiast
Joined
Jul 10, 2006
Messages
14,426
Hmm - been trying to replied to this thread all dau and not had much luck...
 

simongr

Enthusiast
Joined
Jul 10, 2006
Messages
14,426
What the hell is going on - I can post my quote from an email from QF...
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
43,099
Qantas
Platinum
Virgin
Platinum
Flights
My Map
Try putting your post between
Code:
 tags for now; I often have that error, especially when posting URL's.
 
Now with contactless delivery, shop online to get drinks delivered to your door or pick up in-store in 30 minutes. Lowest Liquor Price Guarantee. Biggest Range.

Recommended by the Australian Frequent Flyer

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
43,719
Gazza said:
Whats the criteria?

Plat?
Nuh! The poster before you is only QF Gold.

My guess would be random. I haven't been invited to this one but I did have a call a few months ago asking me to participate in a Qantas information feedback session which I declined.
 

tuapekastar

Established Member
Joined
Mar 16, 2005
Messages
4,438
Flights
My Map
Well, as a QP NB not-fly-a-helluva-lot person, I just received the call-up, so I can only guess it's:

a) random, or...
b) specifically requiring a 'frequently flying WP thru rarely-flying NB' range of opinions, or...
c) some other selection method I can't think of

Anyway, unless the intial questionnaire is too intrusive, I'll sign up and see what happens.
 
Status
Not open for further replies.

Community Statistics

Threads
86,303
Messages
2,080,188
Members
53,710
Latest member
Icet

Currently Active Users

Top