QF Customer Advisory Panel

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adrian

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QF have sent me an email to join their Customer Advisory Panel (details below).

I am just wondering if this is to sent to just about everyone on their database, or they are actually interested in what I think about QF. Has anybody had any experience with this?

Initially, I'm flattered by my "exclusive invitation", but then, if it really is that "exclusive", then I'm thinking they would be offering a bit more than a chance to win $15,000 travel voucher.

I'm also someone who hates giving out personal info - I'll never speak to a tele-marketer - so I have some privacy concerns. Does anybody share my concerns, or am I just being too paranoid???

Thanks in advance.



[FONT=Arial, Helvetica, sans-serif]An exclusive invitation to join the Qantas Customer Advisory Panel.
[FONT=Arial, Helvetica, sans-serif]

Qantas is committed to providing you with the highest standards of service and safety. Whether you fly for business or leisure, your feedback is important to us.

The Qantas Customer Advisory Panel is an exclusive new initiative that will bring together a select group of Qantas customers to help lead our business into the future. As a valued Qantas customer, you have been chosen to participate.

Your Involvement
If you decide to join the Qantas Customer Advisory Panel, we will periodically invite you to complete short surveys on a range of topics relevant to your experience with Qantas. Your responses will help us learn more about our customers, and ensure we continue to meet the high standards you have come to know and expect.

Members of the Online Customer Advisory Panel will have the exclusive opportunity to be at the forefront of product and service design and development. You'll receive quarterly updates on our product and service innovations, and see first hand how your contribution is helping us serve you better. And as a way of thanking you for your contribution to the panel, you'll have the chance to win a Qantas Holidays travel voucher to the value of $15,000.

[/FONT]Important Privacy Information
The Customer Advisory Panel is being run by Qantas with assistance from Vision Critical, an independent market research agency based in Canada. Should you choose to participate, the information provided by you will be used only for market research purposes for the sole benefit of Qantas and its related companies. The information you provide may be linked to information we currently hold in our Frequent Flyer database. Your personal information will not be disclosed to other third parties. You may obtain a copy of your personal information collected by Qantas in relation to your participation as a member of the Customer Advisory Panel by contacting:
Mr Ian Nicholson
[email protected]

We look forward to working with you and appreciate your involvement
[/FONT]
 
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Tooner

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Kiwi Flyer said:
Why is QF using a Canadian market research company?

Maybe it's owned by TPG:rolleyes:
 

Mal

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Kiwi Flyer said:
Why is QF using a Canadian market research company?

Maybe the company has a reputation or a particular style of market research that no other Australian company can replicate for the particular job Qantas has in mind? Maybe they came in cheapest?

Not sure :)


Now the real question. Do they really care about the views of people, or is it just self justification for changes:

"As a Qantas Club member, what would you prefer - No alcohol in clubs, or a beat over the head with a stick upon entry". [99% of people in a recent poll told us they'd prefer no alcohol in the clubs]
 

Febs

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Lock in option B) "beat over the head with a stick upon entry" thanks. :)
 

Reggie

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adrian said:
QF have sent me an email to join their Customer Advisory Panel
I am just wondering if this is to sent to just about everyone on their database, or they are actually interested in what I think about QF. Has anybody had any experience with this?


Adrian,

I received this same offer today, they must be working through a list.

Reggie

 

adrian

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I had actually sent an email to Qantas the day before I got my offer, in recommendation of one of their staff members. I wondered if that had any connection.
 

Reggie

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adrian said:
I had actually sent an email to Qantas the day before I got my offer, in recommendation of one of their staff members. I wondered if that had any connection.

Not in my case, I haven't had any communication with Qantas in the past few months.
 

codash1099

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Reggie said:


Adrian,

I received this same offer today, they must be working through a list.

Reggie


Well it's a long way down to me in any list that they might have. I won't hold my breath.:!:
 

simongr

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No offer here - I would do pretty much anything for a $15K travel voucher opportunity so am gypped that they havent extended the opportunity to me.
 

Tooner

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simongr said:
No offer here - I would do pretty much anything for a $15K travel voucher opportunity so am gypped that they havent extended the opportunity to me.

Me too - I'd be more than happy to provide honest feedback - as I do from time to time: both positive and negative!
 

kpc

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Got an invite today:eek:
Off to join the [FONT=Arial, Helvetica, sans-serif]Qantas Customer Advisory Panel[/FONT] now:rolleyes:
 

simongr

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Hmm - been trying to replied to this thread all dau and not had much luck...
 

simongr

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What the hell is going on - I can post my quote from an email from QF...
 

serfty

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Try putting your post between
Code:
 tags for now; I often have that error, especially when posting URL's.
 

JohnK

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Gazza said:
Whats the criteria?

Plat?
Nuh! The poster before you is only QF Gold.

My guess would be random. I haven't been invited to this one but I did have a call a few months ago asking me to participate in a Qantas information feedback session which I declined.
 

tuapekastar

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Well, as a QP NB not-fly-a-helluva-lot person, I just received the call-up, so I can only guess it's:

a) random, or...
b) specifically requiring a 'frequently flying WP thru rarely-flying NB' range of opinions, or...
c) some other selection method I can't think of

Anyway, unless the intial questionnaire is too intrusive, I'll sign up and see what happens.
 
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