Hi
My (Gold) wife & son flew out on the 2.50am flight from BNE to Dubai this morning on QF tickets - we had selected seats weeks ago. When she checked in at airport the seats had been changed to way down the back and was told either (or both) you didnt pay for seats & EK passengers get priority and took your seats.
weve never struck it pre covid. Is this normal ? Is there any recourse with QF or more importantly can we firm up their return flights ? _ i know there is no guarantee.
Also shouldnt Qantas lounge be open for this flight given it is marketed as a QF ? Thanks
My (Gold) wife & son flew out on the 2.50am flight from BNE to Dubai this morning on QF tickets - we had selected seats weeks ago. When she checked in at airport the seats had been changed to way down the back and was told either (or both) you didnt pay for seats & EK passengers get priority and took your seats.
weve never struck it pre covid. Is this normal ? Is there any recourse with QF or more importantly can we firm up their return flights ? _ i know there is no guarantee.
Also shouldnt Qantas lounge be open for this flight given it is marketed as a QF ? Thanks