My 'fair and reasonable' attitude has nothing to do with priority access to the QF contact centre.
QF, like other airlines, has a responsibility to balance the conflicting imperatives of safety and profitability. I think it is "fair and reasonable" that QF, or for that matter any other airline, reduce flight schedules during Omicron and holiday weeks to ensure they have enough staff to provide a safe and economic operation.
When qantas changes your flight you may think ‘fair enough’. I think ‘oh no, not again, how long and how difficult is it going to be to make things right this time’.
I think different levels of frustration do play a part. It’s hard to be sympathetic when the process of changing is either impossible on line, or very difficult by phone (hours in the queue and agents with little ability to assist when they do answer).
If QF had a competent system to make changes it would be no biggie, at least for me.
Qantas and other airlines begged for lockdowns to end and for border restrictions to be lifted. That was all they needed to get their business back up and running, they said.
They got what they wanted, but now the passenger is paying for them misreading the market and the prevailing conditions.