fortune500
Newbie
- Joined
- Jun 20, 2006
- Posts
- 2
I`m a frequent flyer from Brisbane to Tokyo (on the JAL/ QF codeshare flight) and have done the trip at least 5-8 times a year for the last 2 years. I hold Gold flyer status.
Everytime I have checked in at either Brisbane or Tokyo (at the JAL counter) I have been awarded the privelages of gold status i.e. excess baggage allowance, using JAL lounge etc without even asking.
However on my last trip to tokyo (2 weeks ago), I was checking in at Brisbane when the Qantas checkin counter lady told me that because this is a code share flight with JAL to Tokyo that my excess baggage would be charged. The girl at the counter said that these are the rules because they have no control over JAL operational procedures. I complained like hell because I sure was not going to get charged for 10kg of luggage considering I had never been charged before. I asked to speak to a supervisor who came down. He said he contacted JAL and this time they allowed me the extra kgs however I should be aware that JAL does not need to honor QF status privelages. I asked them where it says that and they said in the terms and conditions. I also told them that in all my flights I have always been allowed the excess baggage and even lounge usage. I was also told that even though the flight was codeshare, it was a JAL flight and not quantas operated. My ticket however had a QF flight number on it and not JAL.
So my questions are:
1) on the QF website it says that the status baggage allowances are " ^^ Valid only on Qantas-operated jet flights where you have a Qantas flight number on your ticket."
Was quantas correct and have I just been lucky with previous trips or do I have an argument based on what they say on their website
2) the checkin counter staff said that I was allowed up to 25kg for the flight. Is it true that even though the standard baggage allowance is 20kg, qantas allows up to 25kg before they start charging.
Any advice would be well regarded.
Everytime I have checked in at either Brisbane or Tokyo (at the JAL counter) I have been awarded the privelages of gold status i.e. excess baggage allowance, using JAL lounge etc without even asking.
However on my last trip to tokyo (2 weeks ago), I was checking in at Brisbane when the Qantas checkin counter lady told me that because this is a code share flight with JAL to Tokyo that my excess baggage would be charged. The girl at the counter said that these are the rules because they have no control over JAL operational procedures. I complained like hell because I sure was not going to get charged for 10kg of luggage considering I had never been charged before. I asked to speak to a supervisor who came down. He said he contacted JAL and this time they allowed me the extra kgs however I should be aware that JAL does not need to honor QF status privelages. I asked them where it says that and they said in the terms and conditions. I also told them that in all my flights I have always been allowed the excess baggage and even lounge usage. I was also told that even though the flight was codeshare, it was a JAL flight and not quantas operated. My ticket however had a QF flight number on it and not JAL.
So my questions are:
1) on the QF website it says that the status baggage allowances are " ^^ Valid only on Qantas-operated jet flights where you have a Qantas flight number on your ticket."
Was quantas correct and have I just been lucky with previous trips or do I have an argument based on what they say on their website
2) the checkin counter staff said that I was allowed up to 25kg for the flight. Is it true that even though the standard baggage allowance is 20kg, qantas allows up to 25kg before they start charging.
Any advice would be well regarded.