QF Award on CX - unable to add extra segment?

[Lintas]

Just hoping I can gain some clarification out of this.

We've booked a QF award on CX for CDG-HKG earlier in the year. We now want to end up in Singapore, essentially we just need to add a HKG-SIN segment with a transit in HKG.

It seemed straightforward, checked availability for HKG-SIN and it was wide open with CX and called up Qantas to add the HKG-SIN segment like we have in the past, pay the change fees and additional mileage and taxes.
The agent could see HKG-SIN on its own, but not when looking inside the PNR of the CDG-HKG, it showed all classes, revenue/non-revenue from F to Y as 0.
Apparently, CX marriage rules prevent QF from adding HKG-SIN to the CDG-HKG booking, as they need to search for CDG-SIN availability. However, since CDG-HKG is no longer availabile, they can't do anything, despite me holding a valid CDG-HKG seat.

Does the above make sense? I asked if it was possible to hold the CX CDG-HKG seat and rebook as CDG-SIN, but the agent said they can't hold the seat. After calling CX, they said marriage rules only apply if you have a ticket like SYD-HKG-LHR and try to break up SYD-HKG and HKG-LHR, generally marriage doesn't affect single segment "add-ons". Is it impossible for QF to transfer the CX award seat to a new booking and ticket it as CDG-SIN?

I'm a bit lost, since CX says one thing, QF says another, and we are trying to avoid having to pay the full mileage of HKG-SIN rather than just pay the additional mileage of CDG-SIN.

 

[oz_mark]

Can't help with all the questions, but Cathay Pacific are quite strict on married segments, and consider any attempt to circumvent them an abusive practice. See A notice from CX/KA - Important policy on Married Segment Control

The result being that irrespective of what CX say, Qantas can only go with what the GDS is allowing.

 

[Lintas]

Can't help with all the questions, but Cathay Pacific are quite strict on married segments, and consider any attempt to circumvent them an abusive practice. See A notice from CX/KA - Important policy on Married Segment Control

The result being that irrespective of what CX say, Qantas can only go with what the GDS is allowing.

Thanks oz_mark. Eventually gave up and booked a one-way with 3K. However, must say QF staff were very understanding, but like you said, were limited by the system. Apparently, CX and AA (to an extent), are the only airlines which practice married segments, which causes a lot of strife for award bookings apparently!