OzEire
Established Member
- Joined
- Aug 4, 2013
- Posts
- 1,367
This isnt my story, I follow @RussellMahoney on twitter, he is in communication and worked for a former PM (prob no stranger to the CL).
Few hours back he started tweeting about how QF had confirmed the wrong flight time, twice on the phone and also in an automated SMS. Naturally, he missed the international flight. Apparently the flight time is still showing wrong online.
@QantasAirways tweeted an apology, which I guess confirms the situation.
How does this even happen? What service recovery would be appropriate ?
Few hours back he started tweeting about how QF had confirmed the wrong flight time, twice on the phone and also in an automated SMS. Naturally, he missed the international flight. Apparently the flight time is still showing wrong online.
@QantasAirways tweeted an apology, which I guess confirms the situation.
How does this even happen? What service recovery would be appropriate ?