QF advises pax wrong time, pax missed flight

Status
Not open for further replies.

OzEire

Established Member
Joined
Aug 4, 2013
Messages
1,365
Points
10
This isnt my story, I follow @RussellMahoney on twitter, he is in communication and worked for a former PM (prob no stranger to the CL).

Few hours back he started tweeting about how QF had confirmed the wrong flight time, twice on the phone and also in an automated SMS. Naturally, he missed the international flight. Apparently the flight time is still showing wrong online.

@QantasAirways tweeted an apology, which I guess confirms the situation.

How does this even happen? What service recovery would be appropriate ?
 
Credit cards which earn frequent flyer points is a popular way to earn frequent flyer points. You can receive thousands of points on everyday spend. And, many of these cards offer generous signup bonuses! Compare to find the credit card that best suits your needs.

AFF Supporters can remove this and all advertisements

AMX001595_Travel-Insider_1100x260

ermen

Established Member
Joined
Oct 9, 2010
Messages
1,238
Points
10
I would say yes to a phone confirmation.
But written / online? Hard to believe...
 

Jock28

Active Member
Joined
Jan 16, 2010
Messages
907
Points
300
This isnt my story, I follow @RussellMahoney on twitter, he is in communication and worked for a former PM (prob no stranger to the CL).

Few hours back he started tweeting about how QF had confirmed the wrong flight time, twice on the phone and also in an automated SMS. Naturally, he missed the international flight. Apparently the flight time is still showing wrong online.

@QantasAirways tweeted an apology, which I guess confirms the situation.

How does this even happen? What service recovery would be appropriate ?

The general advice, for every airline around the world is that you should still show up on time for a delayed international departure.

The airlines work hard to bring the schedule back to normal, so it is common for a delay to be brought forward.
 
Status
Not open for further replies.
Top