QBT Cytric bookings and T-80 seat selection

mjgriffo

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Hi all,

Our organisation recently changed over with QBT from Serko to Cytric, and I've made my first booking in the new system.

Now when I use the Qantas Android app to select seats at T-80, the feature times-out without being able to make a selection. The only way I've found to do so is back in the Cytric booking itself.

Has anyone else come across this issue, and found a solution?

TIA.
 

ftm

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That’s rather interesting. Cytric is an Amadeus product and Serko is a third party, so given QF is Amadeus, if anything you would think Cytric would be working better! Sorry, I don’t have any solution for the problem, but like you, find it interesting that the problem actually exists.
 

mjgriffo

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The PC isn't turned on at the moment, but it hangs at the same spot using MMB in Chrome with the desktop site on my phone.
 

mjgriffo

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I've sent QBT an email enquiry, but I expect they'll point the finger at the Qantas app / system.
 
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SeaWolf

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We use QBT as well. One of the quirks I've found is that if I book a Flexible fare, then it won't ticket until the business day before. This sometimes causes oddities with the airline systems, which will refuse to perform certain functions (like online check in) until the reservation is ticketed.
 

mjgriffo

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You might be on to something there, my trip starts tomorrow and I can now select seats in MMB and the app.
 

SeaWolf

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It'll usually ticket in the early hours of the day prior, so if I'm flying Thursday then sometime around 1am on Wednesday the actual ticketing part will occur and I can then check in online and do other bits and pieces. I'll also then get a second email from QBT (the first being when I initially made the reservation) that has the e-Ticket PDF attached. That's also when the actual charge occurs as well.
I have found that if I give them a call they're happy to force the ticketing to occur earlier, but it is a bit of a minor pain.
 
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mjgriffo

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It just makes T-80 seat selection that much harder.

Thanks for the info.
 

John Voller

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yes, have had the same issue. I have tried everything. The only solution I've found is to ring Qantas and request seat allocation,or go back into QBT and change your seats in QBT. It does appear to be a glitch that only emerged after we got moved to cytric by QBT as well.
 

sudoer

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Out of curiosity, how does one tell if they are using QBT Serko or Cytric? We use QBT for work but I've no idea which booking system..
 

mjgriffo

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Out of curiosity, how does one tell if they are using QBT Serko or Cytric? We use QBT for work but I've no idea which booking system..
The Cytric system looks and works quite differently to Serko - you'd probably notice if you'd changed over.

The website URL has Cytric in it, too:
apac.amadeus.cytric.net
 

sudoer

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The Cytric system looks and works quite differently to Serko - you'd probably notice if you'd changed over.

The website URL has Cytric in it, too:
apac.amadeus.cytric.net

Right - we just use portal.qbt.travel so I'm guessing we're on Serko!
 

SeaWolf

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Right - we just use portal.qbt.travel so I'm guessing we're on Serko!
It's after the portal.qbt.travel bit. After you've logged on, click on the Make/Change a Booking icon and then have a look at the URL.
 

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