Qatar Airways status match to Virgin Australia

[Mattg]

I've emailed Velocity asking for a copy, without it QR won't accept the request.

I think this is the way to go. Velocity will send you a copy of your account statement if you ask them - I know of at least one person who has received a statement from Virgin this week.

 

[freebo]

I've emailed Velocity asking for a copy, without it QR won't accept the request.

Which email address did you use for them?

Seems this is a common problem.

 

[Alpha7]

Which email address did you use for them?

Seems this is a common problem.

I called the Virgin Australia call centre and was told to email the premium team as they work from home. Email address will depend on your frequent flyer class e,g. gold@velocityfrequentflyer.com or platinum@velocityfrequentflyer.com

 

[BNEFlyer]

Which email address did you use for them?

Seems this is a common problem.

I just used the contact form on the website.

 

[bendennis]

How did you get statements? QR asked me to send mine in showing my name/status/FF number, but I don't get them.

Go to your emails will be under "Your February Statement is here" or Your March Statement is here
then you can save the email as a PDF (Or go Print> Save as PDF) and then upload that an attachment

 

[cityloop]

Go to your emails will be under "Your February Statement is here" or Your March Statement is here
then you can save the email as a PDF (Or go Print> Save as PDF) and then upload that an attachment

That what I did and what I sent originally, then they asked for it again.
I've re-sent the same but also requested copy/s of latest statements from Virgin direct in case Qatar comes but asking for something more.

 

[lilkid28]

Deleted my Velocity email statements...
Emailed Qatar on Monday night but haven't received any response yet.

 

[freebo]

It sounds like we're all having the same problem, would be great if they realise this and give us a clear instruction.

Has anyone been approved yet?

 

[Danger]

So all of us VA refugees switching across to QF, can we do this?

1) Enter QR FF number in QF booking
2) Get into lounge
3) Change FF number at lounge service desk in QF booking to QFF
4) Collect QFF points

It's a grey area. American expressly prohibits it. Qantas? It depends on the agent but I don't believe there's anything in the rules preventing it. The idea is to put your QR number against your booking, avail yourself of all the associated tier benefits, then change to your QF number at the last moment. You can do this with a lounge, gate or phone agent, although human intervention is best avoided. Once upon a time, the FInnair and Royal Jordanian websites allowed you to change the FF of other programs, provided the airlines involved used the same GDS (Amadeus, I think). I think that's hit and miss these days. Maybe Qatar's website allows you to do the same.

I would respectfully suggest that those who do go about switching FF numbers do so as quietly as possible. The last thing we need is for QF to explicitly outlaw like AA does.

 

[Harthagan]

Sent my application yesterday. I just sent screenshots of my last 2 months activity and a photo of my physical card. Have emailed velocity for proper statements in anticipation of Qatar being fussy about it.

Anyone know if you can bring a guest (travelling partner) with you to the Qantas lounges if you are using your Qatar status to gain entry?

 

[Nimo]

Received the following email from QR this (thurs 21/5) morning - I submitted the match request Monday.

"
Dear Mr xxxx,





Thank you very much for writing to Privilege Club.



Your service request is under process; For further queries, please refer to the Service Request Number nnnn



Our service associates are currently looking into your request; and will notify you once resolved.



You may call your nearest Member Service Centre for assistance. Our service associates will be pleased to assist you. Please click here for details of our Member Service Centres.





Sincerely,

Privilege Club Team

www.qmiles.com
"

Underneath was my original email to them.

I haven't received an acknowledgement - I sent status match request on Monday Morning & wednesday I recieved email saying they need my velocity card & statement which shows my full name &

 

[Nimo]

I sent status match request on Monday Morning & on Wednesday I received below email saying they require following documents even though I send this in my email as attachment not sure what's happening- also I don't receive any monthly emails from Velocity & online statement doesn't have full name on it - I have sent email to Velocity for statement see what they say I doubt that velocity month statement will have name & velocity membership number

Dear Mr. XXXX,
Thank you for your email requesting tier status match.
We have received the screenshots provided from your end. However, we are unable to verify your name on the account statements.
Therefore, we request you to provide below requested documents (not screenshots) for us to review your request further.

1. Copy of your Velocity Frequent Flyer Membership card showing your name and account number. (The card should still be valid).
2. Copy of the Frequent Flyer account statement from Velocity showing your name, tier and the account number. (Latest statement).
3. Name on your Velocity Frequent Flyer membership should match with Privilege Club account details.

 

[BNEFlyer]

Received notification this afternoon that I'll get my statements in 24-48 hours.

 

[MooTime]

Sent my application yesterday. I just sent screenshots of my last 2 months activity and a photo of my physical card. Have emailed velocity for proper statements in anticipation of Qatar being fussy about it.

Anyone know if you can bring a guest (travelling partner) with you to the Qantas lounges if you are using your Qatar status to gain entry?

Good question re; bringing guest as OneWorld status flyer into Qantas lounge. Many here would know answer, please?

It's looking like, my gut feeling all of us screen shotting velocity activity will be denied status match, can't imagine Qatar will string this out to June for all to in their mind get their act together / exact T&C's on applying correctly.
Then again may not be possible to fly full international until mid year 2021 anyway so June approval may benefit them more than they anticipate.

Did they anticipate so many apparently requests? surely they did, marketing team there must've been aware.
I'm thinking maybe they'll only match those proving international flying activity proof on Qatar destinations.

I'm not expecting to get status matched.

 

[travel_bug]

Anyone know if you can bring a guest (travelling partner) with you to the Qantas lounges if you are using your Qatar status to gain entry?

Airport Lounge | oneworld
Enjoy exclusive access to premium airport lounges around the world with oneworld Emerald or Sapphire frequent flyer tier status. Members of oneworld airline frequent flyer programmes with the equivalent of oneworld Emerald or Sapphire tier status can use lounges offered by oneworld airlines when departing on any flight marketed and operated by any oneworld member airline, regardless of cabin class being flown (exceptions are noted below).

Emerald and Sapphire members may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld carrier.

 

[Nimo]

This is recent email I received from Qatar

 

[glasszon]

This is recent email I received from Qatar
View attachment 218420

Wow, so they are matching VA Platinum to QMiles Platinum! I hope I will get a similar email soon.

Did you request the latest statements from Velocity or did you just sent them a printout of the statements on the velocity website?

 

[Nimo]

Wow, so they are matching VA Platinum to QMiles Platinum! I hope I will get a similar email soon.

Did you request the latest statements from Velocity or did you just sent them a printout of the statements on the velocity website?

I hope they match it figures crossed ...

 

[jakeseven7]

Who would have thought, QR - savior of VA1/Velocity members! Hello QF business lounges!

 

[Notyourbag]

This is recent email I received from Qatar
View attachment 218420

Do you know if they would do a soft drop to Gold if you didn't requalify or would they send you straight back down to Burgundy status?