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Qatar Airways status match to Virgin Australia

Mattg

Senior Member
Joined
Aug 21, 2011
Messages
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On the positive assumption that a status match occurs, I was turning my attention to how I could maintain gold status --- am I correct in assuming that since qmiles can be selected when travelling on QF flights, including I believe domestic flights, qpoints accrue as well?

Also, if above assumption is correct, does anyone know what qpoints would accrue on aust domestic flights? (E.g. syd-melb)

It feels like a strange question but the q calculator is unhelpful in this regard.
The Qatar Airways website states:

Accrual on Qantas domestic flights are only eligible when they are in conjunction with an international flight marketed by either Qantas or Qatar Airways on the same ticket.

Also note that Qpoints & Qmiles are only earned on these QF Economy fare classes: Y, B, H, K, M, L, V. This basically rules out the cheaper Economy fares.

(See QF fare types here - Qantas Class Types | Frequent Flyer)

I have contacted Qatar Airways to ask whether this is still accurate and am still waiting for a reply. Unless they update their program, renewing QR status beyond 12 months is going to be unviable for many Australians.
 

jamescara

Member
Joined
Jul 18, 2013
Messages
143
Can't recall if anyone has mentioned - you can see an update of "Your Previous Requests" (service requests) via the Qatar app under the Contact Centre. No doubt available on the desktop side of things also.
Whilst it won't give too much info, at least you'll be able to see if the emailed request has been acknowledged.
 

Bell21

Member
Joined
Jan 11, 2018
Messages
470
The Qatar Airways website states:




Also note that Qpoints & Qmiles are only earned on these QF Economy fare classes: Y, B, H, K, M, L, V. This basically rules out the cheaper Economy fares.

(See QF fare types here - Qantas Class Types | Frequent Flyer)

I have contacted Qatar Airways to ask whether this is still accurate and am still waiting for a reply. Unless they update their program, renewing QR status beyond 12 months is going to be unviable for many Australians.
Thanks Matt - I must've missed the 'needing a connecting international flights ' reference - probably explains why the q calculator is so peculiar when calculating q points domestically
 

Rohit

Junior Member
Joined
Sep 2, 2017
Messages
29
If this is about maintaining status beyond the 1st year, remember, besides earning 50% of the required Qmiles, you also need to do a minimum of 4 sectors on Qatar Airways in the 2nd year.
 

Bell21

Member
Joined
Jan 11, 2018
Messages
470
If this is about maintaining status beyond the 1st year, remember, besides earning 50% of the required Qmiles, you also need to do a minimum of 4 sectors on Qatar Airways in the 2nd year.
My recollection is it flights that are marketed or operated by qatar
 

Nimo

Intern
Joined
Apr 22, 2018
Messages
66
I sent email on 18th recieved response asking velocity statement & card which I send them initially but re send it recieved acknowledgment on 21st since then I havent heard called on 26th may was advised I should get response by end of may no response called today was told I should get response in next 48hours not sure whether or not I will get reply...
 

VPS

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Can't recall if anyone has mentioned - you can see an update of "Your Previous Requests" (service requests) via the Qatar app under the Contact Centre. No doubt available on the desktop side of things also.
Whilst it won't give too much info, at least you'll be able to see if the emailed request has been acknowledged.
I just checked and my service request says it's resolved so not sure what that means
 

jamescara

Member
Joined
Jul 18, 2013
Messages
143
I just checked and my service request says it's resolved so not sure what that means
Ditto. I was just too lazy to mention it!
I simply mention it as a means of knowing they’re at least received the initial submission.
 
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GSP

Active Member
Joined
Jun 17, 2016
Messages
885
Yes, it appears to mean if they have asked for more information then they have resolved the request, I don't read it as they have resolved the Status Match challenge.
 

Falcs

Member
Joined
Dec 12, 2013
Messages
166
Received a follow up today from my application on the 19th saying they require the statement. I've sent another email with the statement from velocity that I requested about a week ago in anticipation so we'll see how that goes.
 

mitch_scott

Junior Member
Joined
May 19, 2020
Messages
14
Received a follow up today from my application on the 19th saying they require the statement. I've sent another email with the statement from velocity that I requested about a week ago in anticipation so we'll see how that goes.
Sounds like there is a lack of consistency. I received my confirmation of service request but I’d only submitted the pdf screenshot from the my velocity page. Anyway, as long as we platinum matched I don’t mind. I booked business class tickets to Switzerland this morning For Christmas in anticipation
 

Safeworktrain

Newbie
Joined
Dec 9, 2019
Messages
7
Virgin
Gold
has anyone heard back from Qatar Airways about status match with VA? Or when are they expected to reply?
 

Nathant123

Member
Joined
May 31, 2016
Messages
160
has anyone heard back from Qatar Airways about status match with VA? Or when are they expected to reply?
I think the initial timeframe was 10 days but then changed to 20 days. I wouldn't be too concerned as the promo was open to a number of programs so no doubt the received an influx of applications which will take time to go through.

Sounds like there is a lack of consistency. I received my confirmation of service request but I’d only submitted the pdf screenshot from the my velocity page. Anyway, as long as we platinum matched I don’t mind. I booked business class tickets to Switzerland this morning For Christmas in anticipation
Bit optimistic and premature to be booking for Europe this Christmas? I hope you're able to go as I'm also wanting to get back to Cape Town before the end of the year but who knows.
 

kamchatsky

Established Member
Joined
Mar 8, 2006
Messages
2,897
Submitted my application on 19 May, and only just got a response today:

************************

Dear Mr kamchatsky,

Thank you very much for writing to Privilege Club.

Your service request is under process; For further queries, please refer to the Service Request Number XXXXXXXX

Our service associates are currently looking into your request; and will notify you once resolved.

You may call your nearest Member Service Centre for assistance. Our service associates will be pleased to assist you. Please click here for details of our Member Service Centres.

Sincerely,

Privilege Club Team

www.qmiles.com

*************************
 

exceladdict

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Mar 26, 2014
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Similar acknowledgement service request note received today. I applied on the Tuesday IIRC.
 

Falcs

Member
Joined
Dec 12, 2013
Messages
166
I just checked and my service request says it's resolved so not sure what that means
Log into your account, visit the “Contact Centre” tab from the top menu and scroll down to “Your previous requests” section. There should be some correspondence attached.

Sounds like there is a lack of consistency. I received my confirmation of service request but I’d only submitted the pdf screenshot from the my velocity page.
I did the same originally, screenshot of home page. After reading this forum I asked Velocity for the official statement just in case and have submitted that now.
 

Infrequent traveller

Junior Member
Joined
May 23, 2020
Messages
24
Log into your account, visit the “Contact Centre” tab from the top menu and scroll down to “Your previous requests” section. There should be some correspondence attached.

In my case, the communication is the same as the "standard" email I received. Does yours provide any additional information?
 

Falcs

Member
Joined
Dec 12, 2013
Messages
166
Yes, the email for me basically said that my service request had been reviewed and responded to and I had to log onto my account to read the actual message which asked for a statement
 

Kandy

Junior Member
Joined
May 20, 2018
Messages
28
Well damn, I have nothing in the service request section. Perhaps they did not receive the email
 
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