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Qantas voucher - when does unused portion convert to new voucher?

wannabeinvestmentbanker

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Aug 14, 2014
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Seeking guidance from the Qantas voucher experts. I recently purchased some Qantas vouchers. I used a portion of one for a recent flight booking. I understand from the conditions that the unused portion will be retained and used in another voucher with the a new balance and same expiry. Typically how long does it take for the new voucher to come through?
 

ChrisMars

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Sep 16, 2017
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Ohh probably 10 weeks, after what you need to call qantas 3 times and wait 2h each time. 🤣
 
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astrosly

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Mar 4, 2013
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Have you received your e-ticket yet for the booking? Typically the new voucher is generated after the original booking is ticketed.
 

blackcat20

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Sometimes they dont make it to your inbox, but if you call them they can give you the PNR.
 

wannabeinvestmentbanker

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Thanks all. I ended up calling and the helpful rep found the booking and new ref and emailed it through. Seemed to require some manual intervention but dealt with very quickly.
 

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