- Jul 7, 2010
$$$$$$$$$$$ - that would cost a lot of money to implement and would have to link up with numerous different systems that wouldn't be compatible.The IVR could simply ask for your PNR up front and then check what time your flight is. It wouldn't be that hard to priortise or re-route calls based on time brackets.
within 60 minutes -> priority 1
60-120 -> priority 2
> 24 hrs -> normal queue
Not sure why you'd need to rotate numbers to stop them being abused.