Qantas to No Longer offer a Points option for Loyalty Bonus

[TeaKozy]

I’m guessing it’s just a cash saving, as even at a low valuation would be about $80.

Probably. The cost of redemptions has been trending up (no doubt triggering the recent deval also).

FY23: Liability A$3.180 bn; points outstanding ~252 bn → ≈ 1.26c/pt
FY22: Liability A$3.113 bn; points outstanding ~250 bn → ≈ 1.25c/pt
FY21: Liability A$3.013 bn; points outstanding ~246 bn → ≈ 1.22c/pt
FY20: Liability A$2.817 bn; points outstanding ~243 bn → ≈ 1.16c/pt

Assuming 10,000 were to take the points, you're looking at ~$1m. Hell of a lot easier to remove a redemption option that remove an olive.

I've no doubt they expect the point's sale business to be significantly affected by the RBA's decision to ban surcharges and that all aspects of the business are being looked at.

 

[nancypants]

I doubt it's the stupidest, VA are still front runners there with this years status changes

Stupidity has also been enhanced

 

[MG1]

So, does this mean that the loyalty bonuses still accumulate toward lifetime status?
(I assume so but would like to be corrected if not the case.)

 

[RooFlyer]

Not in mine. August newsletter? Nothing. August points balance email? Nothing.

It was in my newsletter and I haven’t been entitled to a loyalty bonus for as long as I can remember.

 

[markis10]

I would have thought this change was the removal/limit of a benefit and thus requiring 90 days notice under the program t&c’s?

3.2 The changes will be effective from the date specified in the Terms. We will use best efforts to advise Members of material changes to these Terms and where such changes will limit Benefits:

(a) if the Benefit is provided by Qantas, to give Members at least three months notice;

 

[Flyfrequently]

I would have thought this change was the removal/limit of a benefit and thus requiring 90 days notice under the program t&c’s?

3.2 The changes will be effective from the date specified in the Terms. We will use best efforts to advise Members of material changes to these Terms and where such changes will limit Benefits:

(a) if the Benefit is provided by Qantas, to give Members at least three months notice;

In 3.2........"best efforts" @markis10

 

[Highway23]

I’m due to click over for my loyalty bonus this evening - will report back.
Also can’t find any reference in any of the emails/updates from QFF over the last few weeks, the inconsistency of notification is very strange.

 

[justinbrett]

In 3.2........"best efforts" @markis10

I read the “best efforts” as referring to the act of notifying people, not the timing. Ie, some emails might get missed but they’re still on the hook for 90 days overall.

The current terms and conditions still define the loyalty bonus as SC or points (dated 13 Aug) and given updating the T&Cs would be the least amount of effort, I don’t think they could argue it either way. They do include the change that it doesn’t count for P1 after the end of this year.

I predict this change will be postponed.

 

[Aeryn]

No mention of this in the Platinum newsletter I received nor any other emails received from QF this month.

 

[Qantasgold700#]

Very disappointing the short notice! After recently increasing the classic reward points required for your next trip. What's next?

 

[Flyfrequently]

Good question @Qantasgold700#
And welcome to AFF

 

[blackcat20]

Nothing in my email about it.

 

[BenP]

I'm going to assume that anyone didn't get the message in their email has always taken the SC

 

[Aeryn]

I'm going to assume that anyone didn't get the message in their email has always taken the SC

Likely a safe assumption; certainly the case for me as I'm yet to secure LTG; but its also a bit unfair to assume that behavior wouldn't change over time or changes shouldn't be flagged to all.

Once I have LTG and have requalified WP (I'd only bother have heaps of travel planned for the next year), given I know I'll never get anywhere near P1 that is the stage at which taking points instead of SCs would have made sense.

 

[serfty]

Nothing in my email about it.

Aside from being in my email as described in post #1, the link is still showing the reference change.

 

[DejaBrew]

Aside from being in my email as described in post #1, the link is still showing the reference change.

Don’t think anyone’s suggesting otherwise. Rather, it’s clear that QF have not broadly communicated this change, let alone done so with the requisite 90 days’ notice.

 

[justinbrett]

Qantas corporate closed my complaint case telling me to contact QFF.

Likely a safe assumption; certainly the case for me as I'm yet to secure LTG; but its also a bit unfair to assume that behavior wouldn't change over time or changes shouldn't be flagged to all.

Once I have LTG and have requalified WP (I'd only bother have heaps of travel planned for the next year), given I know I'll never get anywhere near P1 that is the stage at which taking points instead of SCs would have made sense.

I have taken both before, I believe the last time was points, and I haven’t got an email.

I am WP with over 2400 SCs and bookings next month that will get me to P1. I am definitely in the “SCs are useless to me” group.

That said I should get my next bonus a few days before this kicks in and I’m only due for one before after that - and next year they don’t count for P1s, so it’s not a hill I’ll die on.