slinky123
Member
- Joined
- Feb 12, 2017
- Posts
- 226
Same Call Centre. I posted further up-thread that when I rang Qantas Money, the agent answered 'Virgin Money'. They just seem to lose track of things. It's all Citibank.
Thanks for the clarification, I could not work out why Virgin Money would be calling me, my first thought was that my information had been shared, so I'm glad that's not the case.
I think QF may be interested in this feedback. Does RedRoo still exist?
Pretty poor that their partner is basically answering with their major domestic competitors name.
If there are 2 of us at least on this very thread who have experienced that, I suspect that there are many others.
Poor form on behalf of Citi who should at least let their staff know which card/airline they are servicing.