I have found Accor to moreso than other chains require follow-up to get stays credited even when booking direct.It’sa few years old now, but I used to have many problems with Accor in getting status and points credited when the booking was made by my TA; ditto status not recognised on check in. Usually when I showed that it was my credit card charged, the hotel acquiesced, but overall Accor was a PITA to deal with. One of the reasons I dropped them except when it suited me.