Qantas to change credit card surcharge from flat fee to percentage

[Mattg]

This is the attitude which keeps surcharges alive and well Sure it's not much extra and you'll find almost everyone here agrees - including myself.

However, by not disengaging with the taxed-channel you are effectively supporting the stats which prove it's an accepted practise.

QF are likely in a precarious position where they can't build in the cost into select booking classes, only charge non-QF earning credit cards the fee, or non-status members etc because of the highly restrictive laws in Australia. Which makes it a case of charge or not charge additional fees related to payment. What Qantas could do however - is help members offset the fee through genuinely value-added services. "Not a member of QFF? Join now (check this box) and we'll give you a $10 flight credit instantly" or "Want $25 instantly off your flight? Check this box and we'll apply for a xx_ on your behalf".

There are no shortage of highly personalised offers which could be displayed given the circumstances where the user is making the flight booking.
This article I published a while back highlights additional opportunities QF could cash in on: http://bit.ly/1rg4F28

Their competitors are doing it and making a fortune, yet Qantas is obsessed with card additional fees which degrade the product experience.

I agree with you. It's unfortunate that Qantas seems to have taken quite a different approach to getting people to join QFF. Instead of offering a $10 discount, they want to charge $89.50! Then, when they run promotions offering free membership, they make it sound like they're doing the customer a favour.

Compare this to Virgin Australia. I recall an offer of 500 bonus points when joining Velocity while booking a flight, after I didn't enter a FF number.

 

[RAM]

This is the attitude which keeps surcharges alive and well Sure it's not much extra and you'll find almost everyone here agrees - including myself.

However, by not disengaging with the taxed-channel you are effectively supporting the stats which prove it's an accepted practise.

QF are likely in a precarious position where they can't build in the cost into select booking classes, only charge non-QF earning credit cards the fee, or non-status members etc because of the highly restrictive laws in Australia. Which makes it a case of charge or not charge additional fees related to payment. What Qantas could do however - is help members offset the fee through genuinely value-added services. "Not a member of QFF? Join now (check this box) and we'll give you a $10 flight credit instantly" or "Want $25 instantly off your flight? Check this box and we'll apply for a xx_ on your behalf".

There are no shortage of highly personalised offers which could be displayed given the circumstances where the user is making the flight booking.
This article I published a while back highlights additional opportunities QF could cash in on: http://bit.ly/1rg4F28

Their competitors are doing it and making a fortune, yet Qantas is obsessed with card additional fees which degrade the product experience.

Now to really put up your blood pressure....

Remember that while WoW was giving out QFF points for spending over $30 you could join QFF for free via a link from WoW?

At the same time, if you dealt direct Q was charging you to join QFF.

Seems Q's senior (senile) management are strong believers in "Caveat Emptor" or is it "There's a sucker born every minute"?

 

[Foreigner]

I booked tonight and used Amex. Fee was flat $30

 

[moa999]

Doesn't start until 1-Sep

 

[anat0l]

I booked tonight and used Amex. Fee was flat $30

The new fee structure is not coming into force until September.

 

[Jay Cee]

I booked tonight and used Amex. Fee was flat $30

Me, booked AUG/16 for 2017 J BNE>MEL>SIN>HKG>SIN>BNE used Amex flat fee AU$30 on a $4000.00 fare.

How much would the CC charge be after Sept 2016??

cheers

 

[eminere]

Me, booked AUG/16 for 2017 J BNE>MEL>SIN>HKG>SIN>BNE used Amex flat fee AU$30 on a $4000.00 fare.

How much would the CC charge be after Sept 2016??

cheers

Have you read the first post in this thread at all?

 

[Jay Cee]

Have you read the first post in this thread at all?

I did. But at my age didn't understand it !

I'm just old & silly. Maybe shouldn't be on this forum !

cheers

 

[MEL_Traveller]

Me, booked AUG/16 for 2017 J BNE>MEL>SIN>HKG>SIN>BNE used Amex flat fee AU$30 on a $4000.00 fare.

How much would the CC charge be after Sept 2016??

cheers

capped at $70 for international airfares.

 

[JohnK]

Me, booked AUG/16 for 2017 J BNE>MEL>SIN>HKG>SIN>BNE used Amex flat fee AU$30 on a $4000.00 fare.

How much would the CC charge be after Sept 2016??

The surcharge is 1.3% so you would pay a surcharge of $52 on a $4,000 international airfare.

 

[Captain Halliday]

QF appears to be applying the CC surcharge to the fines on award fares.

Tonight I booked an award fare with $49 in fines, plus a revenue fare of $325 on the same PNR.

I expected to pay 1.3% on $325 but it was calculated on the total amount of $374.

 

[trippin_the_rift]

Where is your booking originating from?

I see this on the final booking page "No Fees Apply" for Credit Cards: http://puu.sh/sfKYH/5c89f8f747.png

 

[Mattg]

QF appears to be applying the CC surcharge to the fines on award fares.

Tonight I booked an award fare with $49 in fines, plus a revenue fare of $325 on the same PNR.

I expected to pay 1.3% on $325 but it was calculated on the total amount of $374.

That hasn't been my experience (unless they recently changed something)... I wonder if it's due to being a combined paid/award booking?

 

[Captain Halliday]

Where is your booking originating from?

I see this on the final booking page "No Fees Apply" for Credit Cards: http://puu.sh/sfKYH/5c89f8f747.png

its DRW-BNE-DRW. Simple enough I would have thought.

That hasn't been my experience (unless they recently changed something)... I wonder if it's due to being a combined paid/award booking?

That was what I figured.

The fines were only $60 or so and therefore the difference in CC surcharge was less than one dollar, so it's no big deal. But I was just letting people know in case the have a OW Awward where the fines can be $1k or more.