So of course no e ticket. Rang again at 7am today and after about 5 minutes wait, got answered with "Qantas Premium"

...explained the situation to the lovely T.... who understood the concern re cancellation of award if not ticketed in a timely manner...she said that there was a problem with the system not recognising my PayPal payment....she would fix it and call me back if there were any problems and said I would get the e tickets within an hour....30 mins later ...voila!

(Total call time incl wait time = 13 mins) Good outcome for me but why has it reached this point Qf?!.... fortunately I'm Plat and can get to the Premium desk to help but what about the average punter??