Qantas Text service is amazing!

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scubabe

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Can I just say, the Qantas new "Text Us" service is frikkin unbelievable.
Like, SOOOOOOOOOO amazing. I'll never call QF again. Ever.

I had an award booked BNE-MEL-SIN-HKT all in one day. I originally wanted F MEL-SIN but there was no availability, so I booked J the whole way and patiently waited to see what would happen.

Lo and behold, today I finally had 2 F seats open up, but it was two days earlier than my original departure.
I tried to change it online but couldn't get it done so I quickly texted the new Qantas Text service and got an answer to my query within minutes - yes, they could change my award booking to be just BNE-MEL-SIN and get me into those EK F seats.

Then I mentioned I'd just buy a revenue fare for the SIN-HKT leg two days later because I preferred an earlier flight now that I was already in SIN, and she offered to throw it all in on the same award booking (I had no idea I could have a 36 hour stopover?).

A couple of mins later she quoted me the increased taxes and points required to upgrade to F, and 5 minutes after that she phoned me to take payment.

Voila.

I now have completely changed my award, all 3 flights have changed either days or times, and I'm sooooooooo frikkin excited to have my very first EK F experience!

October can't come fast enough!
 
I don't know why they only seem able to provide this level of service by SMS, and not by email or webchat or twitter or any of the other non-voice methods of getting in touch.
 
I know, right? It took maybe 15 mins for the entire transaction, and aside from taking payment the whole entire thing was done via text. It would have taken me HOURS to speak to a human over the phone.
 
I quite like the text service too.

I selected seats on QF12 JFK>LAX>SYD while I was having dinner. The person was nice and polite and gave me seat options when I asked for E or F on the A380 leg, and then she promptly booked the seat for me when I told her what option I wanted. I'm SG and one of the options she gave me appears to be unavailable for SG to select (Row 16E/F).

Now I'm tossing up if I should go for an F upgrade for the A380 leg. If I do want to apply for this, I'll just do it via text.
 
Is it the security of the SMS number bein associated with your FF ?
I would prefer chat but there is no security on that so to speak?
 
Yep, they check your mob # against the booking ref and if it matches all is good. Before they made any changes to my bookings they called me and performed an ID check.
 
pchammond said:
I quite like the text service too.

I selected seats on QF12 JFK>LAX>SYD while I was having dinner. The person was nice and polite and gave me seat options when I asked for E or F on the A380 leg, and then she promptly booked the seat for me when I told her what option I wanted. I'm SG and one of the options she gave me appears to be unavailable for SG to select (Row 16E/F).

Now I'm tossing up if I should go for an F upgrade for the A380 leg. If I do want to apply for this, I'll just do it via text.
Click to expand...

Doing an upgrade is probably easier online
 
The same time chat option is, frankly, hopeless. I used it recently and I was told to 'call the service centre' as they only had very limited access to the frequent flyer system.
 
scubabe said:
Can I just say, the Qantas new "Text Us" service is frikkin unbelievable.
Like, SOOOOOOOOOO amazing. I'll never call QF again. Ever.

I had an award booked BNE-MEL-SIN-HKT all in one day. I originally wanted F MEL-SIN but there was no availability, so I booked J the whole way and patiently waited to see what would happen.

Lo and behold, today I finally had 2 F seats open up, but it was two days earlier than my original departure.
I tried to change it online but couldn't get it done so I quickly texted the new Qantas Text service and got an answer to my query within minutes - yes, they could change my award booking to be just BNE-MEL-SIN and get me into those EK F seats.

Then I mentioned I'd just buy a revenue fare for the SIN-HKT leg two days later because I preferred an earlier flight now that I was already in SIN, and she offered to throw it all in on the same award booking (I had no idea I could have a 36 hour stopover?).

A couple of mins later she quoted me the increased taxes and points required to upgrade to F, and 5 minutes after that she phoned me to take payment.

Voila.

I now have completely changed my award, all 3 flights have changed either days or times, and I'm sooooooooo frikkin excited to have my very first EK F experience!

October can't come fast enough!
Click to expand...
Could you tell me how I text Qantas please. (I want to initiate a One World Award booking and am constantly getting an error msg when trying to do so online!)
 
scubabe said:
Can I just say, the Qantas new "Text Us" service is frikkin unbelievable.
Like, SOOOOOOOOOO amazing. I'll never call QF again. Ever.

...

Then I mentioned I'd just buy a revenue fare for the SIN-HKT leg two days later because I preferred an earlier flight now that I was already in SIN, and she offered to throw it all in on the same award booking (I had no idea I could have a 36 hour stopover?).

A couple of mins later she quoted me the increased taxes and points required to upgrade to F, and 5 minutes after that she phoned me to take payment.

Voila.

I now have completely changed my award, all 3 flights have changed either days or times, and I'm sooooooooo frikkin excited to have my very first EK F experience!

October can't come fast enough!
Click to expand...

Glad it worked for you.

The SIN-HKT can be part of your overall booking/ticket, but will be priced as a stand-alone separate flight. (Stopovers are permitted on an award ticket, just flights will be priced individually).
 
MEL_Traveller said:
Glad it worked for you.

The SIN-HKT can be part of your overall booking/ticket, but will be priced as a stand-alone separate flight. (Stopovers are permitted on an award ticket, just flights will be priced individually).
Click to expand...
Yep, I know that now. This thread is 6 months old :)
 
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