Qantas Take off Sale, no stop over allowed in HNL

[wilso1]

I was looking at the current Qantas sale, SYD to LAX with a stop over on the way back via HNL. I called Qantas customer care to enquire about stopping over in Hawaii and was advised by an Ian that no stop overs are allowed on this route under this sale. I pointed out it is clearly a "Business Sale ticket" and the conditions clearly say stopover allowed, first one free. And I do know this route is classed as a stop over from previous holidays. He said there is no stopover allowed on this sale. If this is the case Qantas should change the sale conditions as its misleading and wrong. I am just wondering how this can be allowed when its within the terms of the ticket?

[h=3]Business Saver[/h][TABLE="width: 619"]
[TR]
[TD="class: description"]Travel Class[/TD]
[TD="align: center"]

• Business

[/TD]
[/TR]
[TR="class: alt, bgcolor: #F9F9F9"]
[TD="class: description"]Minimum Stay[/TD]
[TD="align: center"]

• Nil

[/TD]
[/TR]
[TR]
[TD="class: description"]Maximum Stay[/TD]
[TD="align: center"]

• 12 Months

[/TD]
[/TR]
[TR="class: alt, bgcolor: #F9F9F9"]
[TD="class: description"]Stopovers[/TD]
[TD="align: center"]

• 1 free stopover permitted, and
• 1 additional stopover permitted at a fee of A$100 (additional taxes, fees and carriers charges may be payable)
• Stopovers in Australia permitted only at the International gateway.
• Note: If this fare is combined with another fare the most restrictive stopover conditions apply.

[/TD]
[/TR]
[TR]
[TD="class: description"]Booking Changes[/TD]
[TD="align: center"]

• Before and after departure:
  • One-way and return booking changes can be made online at qantas.com/yourbooking. To make changes to multi-city bookings, or to make changes via phone, call 13 13 13. For changes made over the phone you must pay the service fee applicable as at the date of the change.
  • Itinerary changes permitted. At the time of making the change, you must pay (per person per change):
    • the itinerary change fee
    • any fare difference

[/TD]
[/TR]
[TR="class: alt, bgcolor: #F9F9F9"]
[TD="class: description"]Name Changes[/TD]
[TD="align: center"]

• Not permitted

[/TD]
[/TR]
[TR]
[TD="class: description"]Cancellation (including no show)[/TD]
[TD="align: center"]

• For tickets issued on/before 30 June 2014
• Before and After departure:
  
  • No Refund.
• For tickets issued on/after 01 July 2014
  
• Before and After departure:
  
  • Cancellation fee A$300 per person applies. (no charge for infants paying 10% of the fare)
• Qantas & Jetstar Any Seat Award:
  • If this is a Qantas & Jetstar Any Seat Award, this fare is not refundable.
  • This fare may be used as credit towards the payment of any higher fare from the point of origin, provided the new fare conditions are met. For tickets issued on/after 04 December 2013 for travel on/after 16 February 2014,a reissue fee ofA$300 per person applies or a passenger No Shows for their flight before rebooking/rerouting, a fee of $A500 per person applies. For tickets issued on/after 01 July 2014, a reissue fee ofA$200 per person applies or a passenger No Shows for their flight before rebooking/rerouting, a fee of $A800 per person applies. If the new fare is cancelled the original fare cancellations conditions will apply. This credit must be used within 12 months of the original tickets date of issue.
• Note: If this fare is combined with another fare the most restrictive cancellation conditions apply.

[/TD]
[/TR]
[TR="class: alt, bgcolor: #F9F9F9"]
[TD="class: description"]Children / Infants[/TD]
[TD="align: center"]

• Discounts apply for infants (under 2 years) and children (2 to 11 years). Discounts are based on the fare type and the fare amount (excluding surcharges, taxes, fees and carriers charges) paid by the adult travelling and, for infants, whether they occupy a seat. Surcharges, taxes, fees and carriers charges that apply are then added. The exact total will be quoted once you have selected your flights.
• Infants must be accompanied, with a maximum of one infant per adult travelling.
• Note: If this fare is booked part of The Business Class Companion Sale, child discounts do not apply.

[/TD]
[/TR]
[TR]
[TD="class: description"]Qantas Frequent Flyer[/TD]
[TD="align: center"]

• Effective for travel on and from 1 July 2014

• Qantas Points and Status credits may be earned on this fare and will be calculated on each Segment. For more information check the Airline Earning Table.
• You may request Flight Upgrade Awards on this fare. However, Flight Upgrade Awards can only be redeemed on flights that are operated by Qantas with a QF flight number.
• For the purposes of redeeming Qantas Points for a Flight Upgrade Award, this fare is classed as Business.

[/TD]
[/TR]
[TR="class: alt, bgcolor: #F9F9F9"]
[TD="class: description"]Other Information[/TD]
[TD="align: center"]

• For bookings made through Qantas Telephone Sales, Airports and Qantas Travel outlets, abooking fee applies.
• Note: If this fare is part of The Business Class Companion Sale, two or more passengers must be booked and travel together.
• Note: Flights QF3 and QF4 on 28June 2014 and 5/12 July 2014 between Sydney and Honolulu are subject to Govt approval.
• Note: Flights QF3 on 20 September 2014 - 04 October 2014 and QF 4 on 20 September -27 September 2014 and 04 October 2014 between Sydney and Honolulu are subject to Govt approval.

[/TD]
[/TR]
[/TABLE]

 

[serfty]

The agent is wrong about the stopover not being valid for a sale fare.

Go to this page: Qantas flight deals | International flight specials from Sydney

Locate LAX then click on Qantas Take Off Sale :

Los Angeles $5999[SUP]#[/SUP]

return from

Qantas Take Off Sale Ends 28 Jul 14

The pop up clearly shows those rules.

However, the sale fare's routing rules might not include HNL as a valid connecting point.

Here's one for a similar I class fare:
Results from ExpertFlyer.com

Fare Routing Search:
Departing SYD on 10/12/14 for LAX: Fare basis code ILXUS, Flying QF, Routing via Pacific

    V FARE BASIS     BK    FARE   TRAVEL-TICKET AP  MINMAX  RTG
  1   ILXUS          I R  4736.00        T28JL  -/3  -/12M PA01
PASSENGER TYPE-ADT                 AUTO PRICE-YES              
FROM-SYD TO-LAX    CXR-QF    TVL-10DEC14  RULE-3108 IPRP/3
FARE BASIS-ILXUS             SPECIAL FARE  DIS-E   VENDOR-ATP
FARE TYPE-BX      RT-BUSINESS CLASS EXCURSION
AUD  5042.00  0506  E17JUL14 D-INFINITY   FC-ILXUS  FN-62   
SYSTEM DATES - CREATED 16JUL14/0018  EXPIRES INFINITY
 
PUBLISHED RTG SYD-LAX/QF506 /TAR-TPRG    EF-17JUL14 DIS-INDEF
 
/VIA THE PACIFIC/
DOM ROUTE VALIDATION APPLIES WITHIN US ONLY
MAP CONSTRUCTED LEFT TO RIGHT AND RIGHT TO LEFT
 1. SYD-MEL/BNE-LAX
 2. SYD-LAX
.

 

[wilso1]

Thanks for the info. Do you think I would be safe to book the ticket SYD to LAX and then call Qantas for the stop over, or is it safer to book through an agent. I really don't want to book it without the stop over in Hawaii.

 

[serfty]

Going by the fare rules published, the ONLY stopovers posts valid for ex SYD bookings are in MEL or BNE.

I doubt you will be able to do what you are thinking with this fare.

 

[Dr Ralph]

I don't think what you want is possible as Hawaii is NOT a valid stopover on the SYD to LAX route.

 

[Aussie_flyer]

I don't think what you want is possible as Hawaii is NOT a valid stopover on the SYD to LAX route.

It is most certainly possible on QF fares (but not all of them). They sell qf codeshare on AA from lax to hnl. Usually its not the ultra discount fares that allow it though. Its a popular option actually. .. lots of my clients want a Hawaii stop on the way home.

 

[ozbeachbabe]

It looks like HNL is also part of the deal as a destination rather than a stopover when travelling to the West Coast as the fare rules under 'other information' in your OP make reference to being able to travel on QF3/QF4.

I would call up QF & ask them to price your itinerary as an open jaw (turnaround) itinerary eg SYD/LAX - HNL/SYD so you'd pay half the return business sale fare SYD/LAX & half the return business sale fare SYD/HNL. Given the choice I'd fly to LAX first then fly out of HNL as QF4 is a day flight so you're not trying to sleep on the sloped Dreamtime seats which would happen if you flew SYD/HNL.

If you have any QF frequent flyer points spare you could book an economy award ticket on AA LAX/HNL which IIRC is 25,000 points plus USD2.50 in taxes. I booked a LAX/OGG ticket once myself via the old website which was easy however with the 'new' website it may not be as easy to do.

 

[wilso1]

Thanks Ozbeachbabe, I will give that a try.