Qantas Sydney International Business Lounge

[elanshin]

You suggest that OW J pax do not get access to QF J Lounge because the capacity of the lounge is unable to accommodate OW J pax including at the time of my access request (though more accurately characterised as an access check). . I just ask the simple question - how do you know.?. You have been unable to point to anything that would confirm that. Maybe they were full at the time of my arrival but both you and I don't know that they actually were.

Incidentally, capacity constraints also apply to QF's own passengers.

My suggestion is that OW Lounge eligibility based on class of travel is less of a perk because of the catch all rule that allow a lounge to restrict access based on "capacity constraints". That is obviously reasonable on one level of analysis. but on another level, it could just be applied to OW partner airline passengers even though there is no capacity issues at the time of an access request.


They manage the lounge anyway they want - macro and micro - down to the type of hand towels it wishes to use. It is clearly not for any passenger to tell them what to do.

The outcome of their policies for me just means that OW class of travel perks might not be equivalent to the airline's class of travel perks in terms of lounge eligibility despite the OW marketing.

I also note that QF has distanced itself from OW lounge eligibility policies. There is no explicit mention of OW lounge access based on class of travel in QF lounge access policies.

And that's all OK. QF does what it wants to do.
I've only provided a data point for people to consider.

But we know this is a thing QF does. SIN QF F is an example where they will often turn away OWE (even QFF plat) not travelling QF because they anticipate a very busy night as soon as QF1 lands.

 

[Falcs]

Or based on any other excuse . Obviously will never know.

Did you tell them you would prefer to use the QF lounge as per Oneworld rules and did they explicitly say "no because of capacity factors" ? Or they just said "no, your BP says use the other lounge" and you walked off?

 

[oz_mark]

Absolutely but I would imagine QF would have the data from their flights and experience to know if they were coming up to a busy period.
With a lower capacity they have probably crunched their numbers and just decided that a straight out no was easier

They do have the data. They know which planes are coming, when they are coming, and how many people of status etc are on that flight. They manage accordingly.

 

[justinbrett]

But we know this is a thing QF does. SIN QF F is an example where they will often turn away OWE (even QFF plat) not travelling QF because they anticipate a very busy night as soon as QF1 lands.

Not just QF. Try getting into a BA lounge in North America not flying BA.

 

[Quickstatus]

they just said "no, your BP says use the other lounge" and you walked off?

Arguing the point at the lounge entry is not something I do - it is not a very good look and not fair for the people that work there.

As I said my point of trying was to check out their policy. I didn't really care if I got in or not.
Lounges do have a right to manage its lounge traffic. However notwithstanding that, I do wonder if OW lounges also use capacity reasons when there is actual capacity. That is hardly unreasonable.