Qantas Status and Points for rescheduled flights

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Just completed an unpleasant trip to Europe. Original fare was CNS - HKG (CX) HKG - HEL (AY) and HEL-FRA (AY) in Business
The HKG-HEL leg with FinnAir was delayed by 24 hours and have been re-booked with British Airways and Lufthansa to reach the destination Frankfurt.
Does anyone know what happens to the status and points in this situation. So far i only received status and points for the CX flight.
Would they have to honor the original fare and still get the appropriate points and Status from FinnAir. Specially since the last leg was with Lufthansa.
 

Kerrodt

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Email QFF the details of your original flight and actual flight and ask them for “original routing credit” - use those particular words. They should credit you with what you should have earnt.
 
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jase05

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Definitely do as mentioned above.
How were the flights with BA and LH and did you get decent lounge access?
 
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The BA flight was by far the worst business class flight i ever experienced. i dont know why people pay good money for the product.
I had one of the middle seats facing backwards. it was claustrophobic to say the least. Whoever designed this product should be ashamed of themselves.
Unfortunately we missed out on any of the first class lounges which was a pity. All up still better than being 24 hours delayed.

The Lufthansa flight was quite good for a short flight. good breakfast good service and on-time.
 
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BA's long haul biz is worse that CI's PE with its flat seats, at an angle and amazing service and food. I have been on both and will take CI anytime over BA.
 

sudoer

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Update - Qantas denied the claim for original routing credits. They state this needs to be confirmed by the airline Finn Air.
I sent them an email but cant see an outcome. Is this common practice?
Unfortunately not as easy as just sending them the boarding passes. I'm looking at a loss of 180 status which will be short to retain Platinum in July.
Is there another way?
 

eastwest101

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Update - Qantas denied the claim for original routing credits. They state this needs to be confirmed by the airline Finn Air.
I sent them an email but cant see an outcome. Is this common practice?
Unfortunately not as easy as just sending them the boarding passes. I'm looking at a loss of 180 status which will be short to retain Platinum in July.
Is there another way?

How were the original flights booked? Through a travel agent or with an airline directly? If so which airline?
 
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I'm really impressed with Finn Air now, I did receive a statement stating the delay and cause of the delay. I might get my original routing credits after all.
I'm very impressed by the customer service, i didnt expect this.
 
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