Qantas Status and Points for rescheduled flights | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Qantas Status and Points for rescheduled flights

dacom

AFF Supporter
Joined
Jun 29, 2013
Messages
65
Flights
My Map
Just completed an unpleasant trip to Europe. Original fare was CNS - HKG (CX) HKG - HEL (AY) and HEL-FRA (AY) in Business
The HKG-HEL leg with FinnAir was delayed by 24 hours and have been re-booked with British Airways and Lufthansa to reach the destination Frankfurt.
Does anyone know what happens to the status and points in this situation. So far i only received status and points for the CX flight.
Would they have to honor the original fare and still get the appropriate points and Status from FinnAir. Specially since the last leg was with Lufthansa.
 

Kerrodt

Member
Joined
May 18, 2012
Messages
196
Email QFF the details of your original flight and actual flight and ask them for “original routing credit” - use those particular words. They should credit you with what you should have earnt.
 
  • Like
Reactions: Ade

jase05

AFF Supporter
Joined
Jan 24, 2018
Messages
1,118
Qantas
Gold
Virgin
Platinum
Definitely do as mentioned above.
How were the flights with BA and LH and did you get decent lounge access?
 

dacom

AFF Supporter
Joined
Jun 29, 2013
Messages
65
Flights
My Map
The BA flight was by far the worst business class flight i ever experienced. i dont know why people pay good money for the product.
I had one of the middle seats facing backwards. it was claustrophobic to say the least. Whoever designed this product should be ashamed of themselves.
Unfortunately we missed out on any of the first class lounges which was a pity. All up still better than being 24 hours delayed.

The Lufthansa flight was quite good for a short flight. good breakfast good service and on-time.
 

Spider

AFF Supporter
Joined
Sep 3, 2009
Messages
57
BA's long haul biz is worse that CI's PE with its flat seats, at an angle and amazing service and food. I have been on both and will take CI anytime over BA.
 

sbor90

AFF Supporter
Joined
Feb 23, 2015
Messages
1,132
Qantas
Platinum
Virgin
Platinum
Flights
My Map
Last edited:

dacom

AFF Supporter
Joined
Jun 29, 2013
Messages
65
Flights
My Map
Update - Qantas denied the claim for original routing credits. They state this needs to be confirmed by the airline Finn Air.
I sent them an email but cant see an outcome. Is this common practice?
Unfortunately not as easy as just sending them the boarding passes. I'm looking at a loss of 180 status which will be short to retain Platinum in July.
Is there another way?
 

eastwest101

AFF Supporter
Joined
Oct 26, 2010
Messages
2,673
Flights
My Map
Update - Qantas denied the claim for original routing credits. They state this needs to be confirmed by the airline Finn Air.
I sent them an email but cant see an outcome. Is this common practice?
Unfortunately not as easy as just sending them the boarding passes. I'm looking at a loss of 180 status which will be short to retain Platinum in July.
Is there another way?
How were the original flights booked? Through a travel agent or with an airline directly? If so which airline?
 

dacom

AFF Supporter
Joined
Jun 29, 2013
Messages
65
Flights
My Map
I'm really impressed with Finn Air now, I did receive a statement stating the delay and cause of the delay. I might get my original routing credits after all.
I'm very impressed by the customer service, i didnt expect this.
 
  • Like
Reactions: Ade

AFF on Air Podcast

  • Project Sunrise – AIR018
    Sat, 24 Aug 2019 16:12:31 AEST
      Later this year, Qantas will decide which aircraft it will use to operate non-stop flights from the east coast of Australia to London and New York – a feat it aims to ach ...
  • Choosing a Rewards Program – AIR017
    Sat, 10 Aug 2019 13:32:24 AEST
      If you’re new to the world of frequent flyer points – or moving to a new country – it can be difficult to know where to start. In this episode, Matt discusses the con ...
  • Travel Insurance – AIR016
    Sat, 27 Jul 2019 07:34:12 AEST
      They say that if you can’t afford travel insurance, you can’t afford to travel! In this episode, Matt chats to James Green about the importance of travel insurance, and ...
  • The Qantas Oneworld Award – AIR015
    Sat, 13 Jul 2019 02:07:50 AEST
      Learn how to fly around the world using your Qantas Frequent Flyer points as Matt chats to James Green, an award travel consultant at Frequent Flyer Solutions. This episode ...
  • Qantas Frequent Flyer Changes – AIR014
    Sat, 29 Jun 2019 00:40:35 AEST
      Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt ...

Community Statistics

Threads
82,508
Messages
1,911,279
Members
50,289
Latest member
Mariamwales
Top