Qantas Revenue booking cancellations (under covid19)

[Scr77]

Has anyone actually got their refund back to their card/account yet? If so, how long did it take?

I cancelled a classic reward booking online on Wednesday 18 March. I have just had all my points returned this morning. I still haven't had the refund of taxes but I presume that will follow in due course.

I cancelled multiple Classic Rewards on 19 March and haven’t received any points or taxes back yet.

 

[Port Power]

My dad and I are in the same position as you. We both cancelled 1 x paid flight and 1 x awards flight (Syd > Perth return) cover 4 x passengers in total and it's been now 15 days total and neither of us have received any cancellation emails or vouchers/points back.

Same as you, both flights are still in our account listed as a flight about to be taken in 2 weeks. All 4 passengers this week even received the SMS from QANTAS to say the points upgrade to Business had been awarded to us for the paid flight...

So we're a little worried, but as per your experience when we click MANAGE we get an error so I just hope it's taking time.

Ditto! (I’m sure it is just a matter of time.)

Now to beg for a refund of the non cancellation hotels that went with the flights.

 

[jetset]

If I hit cancel/voucher button, will there be another screen after that offering a refund?

No, as per the conditions of carriage, refunds are generally only offered if Qantas cancels the flight (unless you happen to have a refundable booking).
If you hit the cancel button then you are cancelling the flight.

 

[maroonone]

My return leg has been cancelled and now sits as a “off line point to off line point” for Oct 2020. Trying to cancel or amend is greyed out and hovering over it says “contact Qantas office”. I received an email from Qantas On Tuesday saying flight had been cancelled and I would get a second email this week with my options. Confident (hopeful) I’ll get a full refund.

 

[jetset]

My return leg has been cancelled and now sits as a “off line point to off line point” for Oct 2020. Trying to cancel or amend is greyed out and hovering over it says “contact Qantas office”.

I had the same thing happen. “off line point to off line point” appeared temporarily for a couple of hours for one of my legs. Subsequently the entire booking/itinerary was cancelled and converted to travel credit (which I claimed as a refund).

 

[GSP]

Ditto! (I’m sure it is just a matter of time.)

Now to beg for a refund of the non cancellation hotels that went with the flights.

And the same scenario for me (sans the hotels)

 

[N860CR]

I'm guessing the Qantas policy isn't different if we book now (ie during the known event)?

I have something fairly important on in Cape Town in June and while I'm resigned to it not happening, I'm tossing up if I should just book a QF award on 63/64 just in case. Currently booked on SQ but that would look even more unlikely. Provided they'll still allow an easy refund.... there's probably not much loss in just booking it.

 

[rogerkambah]

I cancelled a classic reward booking online on Wednesday 18 March. I have just had all my points returned this morning. I still haven't had the refund of taxes but I presume that will follow in due course.

Keep a close eye on it, especially if the booking was for more than a single pax.
I had a booking for 2 pax but they only returned the fees and taxes for 1 pax.
I had to call to request they return f and t for the second pax and also the CC fee.
Got the second pax f and t back but not the CC fee.

 

[rogerkambah]

On Tuesday (24 March) I cancelled (through Manage Booking) a Classic Flight Reward booking for 4 April and 6 April and have a screen shot of the cancellation.
I have not had any return of points or fees/taxes.
However, the booking still remains in my account but cannot be accessed due to the booking ref being inaccessible. I understand that QF changes the booking ref when the booking is cancelled.
The following day QF sent me an email saying that my flights had been changed and they would let me know details.
While I'm pi**ed off that I will probably have to contact them to sort things out, I'm not very keen on sitting on the phone for 2-3 hours listening to their discordant 'music'. I'm a bit concerned that if I do nothing I will be classified as a no show and won't get back either points or cash.

Anyone had a similar experience that time has resolved.

Had a SMS today saying they had cancelled the Mel - Adl leg of my flights Cbr-Mel-Adl and would let me know details later.
The penny hasn't dropped yet.

 

[oirets]

So is it safe to say that anyone with an international ticket departing before the end of May will be given a refund once those flights are "officially" cancelled given that they're not going to operate?

I don't see how a voucher is acceptable for flights that are not going to take place. I'd assume either a refund, or at the very least, an equivalent seat on a later flight are the only reasonable outcomes?

In that case, would the recommended course of action just be to sit tight, not click any buttons, and wait for it to be "officially" cancelled?

 

[GCC]

For those who cancelled award bookings and received refunds of points and taxes/ fees, did bookings to update on the QF site? I cancelled three award bookings last Saturday (Domestic travel on 9 April ) No points or money refunded yet, the bookings still show in “trips” and for one I received advice of a booking change to flight due To cancelation. Don’t want to tackle contacting QF unless I have to, but getting a little worried.

 

[Scr77]

For those who cancelled award bookings and received refunds of points and taxes/ fees, did bookings to update on the QF site? I cancelled three award bookings last Saturday (Domestic travel on 9 April ) No points or money refunded yet, the bookings still show in “trips” and for one I received advice of a booking change to flight due To cancelation. Don’t want to tackle contacting QF unless I have to, but getting a little worried.

I cancelled 3 reward bookings the Thursday before you. Yesterday, I received the points back from one booking and that’s it. I think as long as you get An error when you try to open the booking, the cancellation will happen in due course.

 

[MEL_Traveller]

So is it safe to say that anyone with an international ticket departing before the end of May will be given a refund once those flights are "officially" cancelled given that they're not going to operate?

I don't see how a voucher is acceptable for flights that are not going to take place. I'd assume either a refund, or at the very least, an equivalent seat on a later flight are the only reasonable outcomes?

In that case, would the recommended course of action just be to sit tight, not click any buttons, and wait for it to be "officially" cancelled?

Unless you are voluntarily wishing to cancel and avoid cancellation fees that might be with your fare, I can't see any advantage to cancelling now. (Noting that those using the $450 Amex vouchers may have an incentive to voluntarily cancel and get a voucher, but I'm not an expert on that.)

 

[Pele]

GDay

I have classic awards which have been cancelled. I also got the email earlier in the week saying they have been cancelled and i will get a full credit and that a second email will come out later in the week with more detail.

The second email has not arrived and if i go into the website to manage booking and click cancel it still says there will be a 6000 point penalty.

Has anyone received the second email?

Have any of the above posters who got a full points refund did your cancel page also say there will be a penalty? ie it is just a case of them not having updated their website accurately.

Thanks.
Pele.

 

[MEL_Traveller]

I think something like the 6000 points refund is a relatively easy thing to fix down the track... whenever that might be. There's a clear entry into 'points activity' to track it. They can't put the points into a voucher, so the points will come back

The real battle if for those wanting a $$ refund rather than some artificial credit being offered by some airlines.

 

[Silvia]

It may be a website glitch. I got a classic reward cancelled and can confirm I got the full amount of points refunded.
You should also receive $ on tax spent.

The issue as people are suggesting is that with flights paid with $, QF are being quite sneaky and only offering credit, instead of full cash refund

 

[HappyFlyerFamily]

On the point of full $$ refund, if anyone since the most recent announcement on Thursday 26 March (ie action by 30 April for flights to July 2020) gets the cancellation email and then is able to access the refund button that has been described by some, could you please let us know your flight date and whether it’s international or domestic? I think this would help a lot of waiting people.

Also those who actually receive their full $$ refund (less credit card), please let us know when you receive it and approximately when you clicked the refund button. This might help establish some wait times.

 

[Port Power]

On the point of full $$ refund, if anyone since the most recent announcement on Thursday 26 March (ie action by 30 April for flights to July 2020) gets the cancellation email and then is able to access the refund button that has been described by some, could you please let us know your flight date and whether it’s international or domestic? I think this would help a lot of waiting people.

As mentioned several times by MEL_traveller, it seems the refund button is only available without penalty if QF cancel the flights. Not if we choose to cancel before QF has.

I cancelled my July flights to CHC two days ago and received the credit voucher immediately. I also cancelled connecting domestic reward flights yesterday. No points back yet if course. I didn’t want to wait until July to access a refund IF the flights were cancelled, as travel might be back on by then and I really don’t need or want those flights in the future. (I’ve emailed QF asking for a refund on associated non-refundable hotels.)

As an aside: I had totally forgotten that I had booked a hotel near Haneda airport. With all the flight changes I would not have needed it anyway. I received a reminder email from the hotel via booking.com today, and considered panicking. Fortunately I had booked with free cancellation, so no problems. Whew!

 

[HappyFlyerFamily]

As mentioned several times by MEL_traveller, it seems the refund button is only available without penalty if QF cancel the flights. Not if we choose to cancel before QF has.

Yes I know Qantas needs to cancel before we can access full $$ refund under the Conditions of Carriage.

I’ve just not noticed anyone receiving the email from Qantas notifying of cancellation and then passengers being able to access the refund (not cancel/voucher) button online since the latest announcement on Thursday.

So my request for examples occurring in post 477 still applies.

 

[MEL_Traveller]

The original offer to convert to a voucher was 'act now, before 31 March'. So potentially they'll start the official cancellations from 1 April?