Food is fine, service is fair, no idea of qff points - no qf signage seen last time I was there (October).
Same experience.. Staff need some decent training. Food fine
Cheers - I've emailed them to ask if they are still a partner and they haven't replied yet... we shall see!
I have said for months and if not years the list is getting smaller and smaller
The program is too expensive for restaurants to particpate
Indeed! Personally, if I owned a restaurant, I would give partnership a try (as I know that a great number on here would visit and return if the food and service was good), though I think it's also an issue that a number of business owners are 'stupid' (eg. the ones who complain about Amex merchant fees and drop acceptance entirely instead of avoiding the cost by surcharging). As the QFF fee is ~3x the average Amex merchant fee, the 'stupidity' multiplies, and most will just spit the dummy and cancel the QFF partnership. The better option (IMO) would be to not display any QFF signs or messages inside the restaurant itself, and not use the QFF bill folders. This would allow those with an interest in the restaurant program to still earn points (as they can look up the restaurant on the QF site), but would reduce costs by avoiding points transactions for customers that were going to visit the business anyway... (not ideal but better than cancelling)
That said, some restaurant owners are 'smart', in that they realise they have no issues filling their tables - and although they may lose customers by cancelling their QFF partnership, the business is popular enough that they will simply be replaced with a new customer (dell'Ugo in Brisbane comes to mind there). Others (eg
Awesom Andy above), can crunch the numbers and see that some restaurants may find it difficult to make the partnership worthwhile. I suppose it depends on which way you look at it - it can be hard to find a good middle-ground when the option for restaurants is only
in or
out (eg. unlike the fixed points hotel partners that can choose to offer either 600 or 1000 points per stay - depending on the level/class of the hotel). All things considered, I can honestly see why restaurants leave the program (or don't get involved in the first place).
Perhaps if QF were to divide the restaurant program into three pricing divisions - fine dining restaurants at 3/$1 (6% cost +epiQure bonus), standard restaurants at 2/$1 (4% cost +epiQure bonus), and cheaper cafes and non-fast food takeaways at 1/$1 (2% cost and perhaps no epiQure bonus)... while still allowing restaurants to choose to award a higher number of points if desired. Surely that would help to increase uptake and reduce the 'too expensive' complaints? Anyway, just something that I'd consider if I were running QFF