Qantas Restaurants that HAVE or HAVE NOT awarded points

[leny]

Starting a new list for 2013: ( Frequent Flyer - Earning Points - Restaurants )

Did Not Award Points		Date	Did Award Points		Date
Watermark, Docklands Sushi Masa Melbourne Choi's in Hawthorn Wildfire, Circular Quay Golden Century, Sydney	VIC VIC VIC NSW NSW	17MAR13 22MAR13 22MAR13 10MAY13 10MAY13	Yama Japanese cafe in the QVB, Sydney CBD Beasley's Teahouse, Victoria Ithmus of Kra Blu Ginger, Canberra Jago's on Miller, Sydney Hockey club in Toowoomba	NSW VIC VIC ACT NSW QLD	16MAR13 17MAR13 17MAR13 17MAR13 21MAR13 10MAY13

Notes:

1. This table has been created in good faith and is purely based on the posted reports of Members of Australian Frequent Flyer. No responsibility is taken at all in relation to the accuracy of this information in relation to any particular event.
2. "Date" is that of the report being posted herein, not the date of attendance at the specific restaurant.
3. Some restaurants may appear more than once and on either side.
4. 'dimmed' text indicates a subsequent report has changed the status of this venue.
5. There is no guarantee that any restaurant listed will continue to have the status noted or is still participating the the Qantas Frequent Flyer Restaurant Program.
6. Some restaurants may have since closed or no longer offer points, those mentioned have a strikeout [-]line[/-] through their name.

---

Did Not Award Points	Date	Did Award Points	Date
Taj Mahal, New Farm, QLD BAYBLU SEAFOOD, Sydney [-]Tandoori Place, Albion QLD[/-] Golden Palace Chinese, Brisbane Mandarin Palace, Brisbane Bluewater Cafe, Manly, NSW Yellow Bistro, Potts Point, NSW JPD in the Swissotel, Sydney East Ocean, Haymarket, Sydney Coast Restaurant, Sydney JPD in the Swissotel, Sydney Wilsons Boat House, Manly QLD Primo Mondo, Campbelltown, NSW Blue Train, Southbank, VIC Rocks Teppanyaki, NSW Phoenix @ Rhodes, NSW Hofbrauhaus, Market Lane, Melbourne Finz Restuarant, Sandrinham, Vic Burwood Tepanyaki, Vic [-]Tandoori Place, Chevron Island, QLD[/-] Le Pain Quotidien, Sydney [-]Era Bistro, West End, Brisbane[/-] Renzo's Bar, Docklands, Melbourne Alasya Restaurant, Brunswick, Vic Balsamic, Ringwood, Vic [-]Tandoori Place, Chevron Island, QLD[/-] Bird Cow Fish, Surry Hills NSW Caroline Bay Brasserie, East Gosford Blue Ginger Indian, Lavender Bay, Syd Cafe at Kables, 4 Season Hotel, Sydney Tin Cat Cafe, Adelaide, SA Grappa, Leichhardt, NSW Money Order Office, Melbourne, Vic. Milk and Honey, Canberra, ACT [-]Red Chilli, Haymarket, Sydney[/-] Sahra, Brighton-le-Sands, Sydney Criniti's, Darling Harbour, NSW Hungry Feel, Buderim, SC, QLD Wantilan Bali, Hawthorn, Vic Pod, Canberra, ACT El Phoenician​, Walsh Bay Sydney	09JUN10 09JUN10 09JUN10 10JUN10 10JUN10 22JUN10 11JUL10 15JUL10 19JUL10 25JUL10 26AUG10 10SEP10 31DEC10 03JAN11 23FEB11 24FEB11 14MAR11 20JUL11 20JUL11 21JUL11 22JUL11 [-]29JUL11[/-] 02SEP11 19SEP11 18OCT11 28OCT11 21DEC11 23FEB12 09MAR12 09MAR12 09MAR12 04APR12 04APR12 05APR12 [-]18MAY12[/-] 14JUL12 30JUL12 30JUL12 31JUL12 25AUG12 06OCT12	[-]Jellyfish, Brisbane[/-] Mt Coot-tha Summit UMI, Sydney Sthn.Spice Indian Cuisine,Upr.Mt.Gravatt [-]Vivo Cafe, Sydney[/-] Spanish Tapas Bar, Fortitude Valley, QLD Macchiato, Sydney China Doll in Woolloomooloo, Sydney Ninniku Jip, Vic. Park, WA Strathmore Hotel, Adelaide Guylian Cafe - The Rocks Sydney East Ocean, Haymarket, Sydney Blue Room CafeBar, Sth Melbourne [-]Dux Café, WA[/-] Ninniku Jip, Vic. Park, WA The Silver Spoon, WA Verandah Restaurant, Sydney "Dish", Melbourne Phoenix @ Rhodes, NSW Dede's cafe, Sydney Din Tai Fung, Sydney Hilltop Phoenix Chinese - Castle Hill, NSW Bergerac, Melbourne Red Cray Seafood, Perth IZAKAYA CHUJI, Melbourne Kingsley's Steakhouse, Sydney Black Swan, Perth Golden Century Chinese, Sydney Kobe Jones, Sydney Umi Kaiten Zushi, Central St., Sydney Glasshouse Cafe, Caulfield, VIC Manta, Woolloomooloo Wharf, NSW Komachi Japanese Rest, Surry Hills,NSW KOBE JONES Melbourne. VIC Blu Ginger, Canberra, ACT Copperwood Restaurant, Lygon St.,Vic Balsamic, Ringwood, Vic Steerson's, Bridge Street, Sydney, NSW Hungry Feel, Buderim, SC, QLD Chill on Tedder, Main Beach, QLD Red Spice Road, Melbourne Macchiato, Sydney Church St.Enoteca, Richmond, Victoria House of Chow, Adelaide Scoozi, Adelaide Yum Cha at Marigold, Chinatown Sydney The Baths, Middle Brighton, Vic Eating in Italy, Adelaide Top of the World, Glenelg, SA La Citta, Melbourne, Vic Le Rendezvous, Canberra, ACT Chef's Gallery, Sydney Golden Century, Sussex St, Sydney Ninniku Jip, WA Milano Cucina Hutt St., Adelaide, SA [-]Izakaya Chuji, Sth. Melbourne, Vic[/-] Hilltop Phoenix, Castle Towers, Castle Hill, NSW Wildfire, O'seas Trmnl, Circular Quay, NSW Orsini, Camberwell, Vic Raavi's coughin,Crows Nest, NSW The Bite, Parramatta, NSW Bluestone, Melbourne, Vic Chillipadi, Melbourne, Vic Mask of CHina, Melbourne, Vic Pan Asian, Melbourne, Vic Pan Asian, Prahran, Vic Takumi, Melbourne, Vic Yak Bar, Melbourne, Vic Church St, Enoteca, Richmond, Vic Catalina, Rose Bay, NSW Din Tai Fung, Sydney Criniti's, Darling Harbour, NSW Macchiavelli, Sydney, NSW Money Order Office, Melbourne, Vic Bar Barossa, Brisbane, QLD Punch Lane, Melbourne Sky Phoenix, Sydney The Saffron, Hobart, Tasmania Milk and Honey, Canberra, ACT Blue Ginger, Canberra, ACT Sky Phoenix, Sydney, NSW Hockey Club, Toowoomba, QLD The ZEST, Sydney, NSW Choi's, Hawthorn, Vic Cosi Bar Ristorante, South Yarra Criniti's, Castle Hill, NSW Milano Cucina, Hutt St, Adelaide, SA Bar Barossa, Brisbane, QLD Umi Kaiten-Zushi on Central St, Sydney, NSW Criniti's, Darling Harbour, NSW Southbank Surf Club, Brisbane, QLD Pod, Canberra, ACT Il Nostro Posto,Hardware La, Melbourne Hilltop Phoenix Chinese,Castle Towers Castle Hill, NSWSpice Market Thai - Double Bay NSW Sydney	[-]09JUN10[/-] 10JUN10 10JUN10 10JUN10 10JUN10 10JUN10 11JUN10 12JUN10 19JUL10 27JUL10 26AUG10 26AUG10 27AUG10 [-]09SEP10[/-] 09SEP10 09SEP10 05DEC10 23FRB11 14MAR11 19JUL11 21JUL11 21JUL11 21JUL11 22JUL11 22JUL11 22JUL11 22JUL11 22JUN11 22JUN11 29JUL11 30JUL11 06AUG11 08AUG11 08AUG11 01SEP11 06SEP11 20SEP11 18OCT11 18OCT11 28OCT11 29OCT11 29OCT11 18NOV11 18NOV11 18NOV11 21DEC11 21DEC11 06JAN12 06JAN12 20JAN12 20JAN12 28JAN12 04APR12 28JAN12 18FEB12 18FEB12 23FEB12 09MAR12 14MAR12 19MAR12 03APR12 04APR12 04APR12 04APR12 04APR12 04APR12 04APR12 04APR12 04APR12 05APR12 05APR12 05APR12 06APR12 07APR12 20APR12 07MAY12 07MAY12 21MAY12 30MAY12 14JUL12 14JUL12 30JUL12 30JUL12 31JUL12 31JUL12 31JUL12 15AUG12 15AUG12 16AUG12 15AUG12 16AUG12 19AUG12 21AUG12 29AUG12 27OCT12

Notes:

1. This table has been created in good faith and is purely based on the posted reports of Members of Australian Frequent Flyer. No responsibility is taken at all in relation to the accuracy of this information in relation to any particular event.
2. "Date" is that of the report being posted herein, not the date of attendance at the specific restaurant.
3. Some restaurants may appear more than once and on either side.
4. 'dimmed' text indicates a subsequent report has changed the status of this venue.
5. There is no guarantee that any restaurant listed will continue to have the status noted or is still participating the the Qantas Frequent Flyer Restaurant Program.
6. Some restaurants may have since closed or no longer offer points, those mentioned have a strikeout [-]line[/-] through their name.

---

Hi everyone,

I have visited 4 restaurants that were supposedly awarding 3 points per $1 spent. 3 of those restaurants refused to give me points either because their "machine was broken", "we do not have machine", or "our machine is not working today".

Yet, 2 of those 3 restaurants that failed to give me points were advertising the fact that you can "earn Qantas points here".

I have already contacted Qantas about 2 of those restaurants, and they awarded me points after I faxed them my receipts. Today, after another restaurant refused to honour my QFF card, I am really starting to lose my patience. The phone calls, faxes, stress, and time surely cost more than the points that would usually be awarded.

I am thinking of writing them a letter of complaint about this.

Any comments?


Cheers,
lenyJUL

 

[Skoogle]

re: Qantas Restaurants that DO or DO NOT award points

Any comments?

I would be hoping you could spend a little time complaining - to make it easier for the next of us.

 

[sydstar]

re: Qantas Restaurants that DO or DO NOT award points

That's funny. I dined at a restaurant which stated when I went to pay my bill "Machine not working" - so I kept the receipt and had the manager write and sign on it that points were still owing.

I e-mailed Qantas and was told nothing could be done about it, so I have just kept the receipt in the back of my wallet and have since attempted to return to the restaurant once to have the points issued, however, received the same answer - "machine not working"

Maybe it'd be easier if I did as you did leny and just call QFF and explain the issue and fax the receipt.

Other than this one restaurant (which is 2 hours from where I live) I have dined at about another 5-6 and have had no problems.

 

[leny]

re: Qantas Restaurants that DO or DO NOT award points

I have just gone ahead and sent an angry email, so I hope that I get some justice! Qantas need to be hit hard enough to do something about this troubled feature of QFF.

Personally, I'd say don't give up on getting your points. There are obviously some serious flaws in the system, and the restaurants are taking advantage of this free marketing my advertising themselves on the websites, and having stickers in the window and other material that promotes their participation in the QFF program.

Wake up, Qantas and non-compliant restaurants. We're coming to get ya.

 

[nlagalle]

re: Qantas Restaurants that DO or DO NOT award points

I have just gone ahead and sent an angry email, so I hope that I get some justice! Qantas need to be hit hard enough to do something about this troubled feature of QFF.

Personally, I'd say don't give up on getting your points. There are obviously some serious flaws in the system, and the restaurants are taking advantage of this free marketing my advertising themselves on the websites, and having stickers in the window and other material that promotes their participation in the QFF program.

Wake up, Qantas and non-compliant restaurants. We're coming to get ya.

The "machine broken" is an interesting one. My favourite Sushi bar in Sydney now accepts FF cards. It is the same machine as they use for the Credit card payments. so they swipe it once for the payment and then swipe my QFF card for the points. 3 times, and 3 time points have posted about 8 days later.

I'd say it is the restaurant claiming it isn't working as they are effectively paying for those points.

 

[anat0l]

re: Qantas Restaurants that DO or DO NOT award points

The "machine broken" is an interesting one. My favourite Sushi bar in Sydney now accepts FF cards. It is the same machine as they use for the Credit card payments. so they swipe it once for the payment and then swipe my QFF card for the points. 3 times, and 3 time points have posted about 8 days later.

I'd say it is the restaurant claiming it isn't working as they are effectively paying for those points.

Aaah so that's how it's meant to work.

I went to my first restaurant that offers QFF points on the bill and even the manager had no idea of how to credit the points.

I raised the matter with QFF the next business day and whilst they said that "it was not possible for them (QFF) to retrospectively give me the points", the phone attendant sent the details off to the relevant section in QFF for investigation and follow-up to follow (the call was made two days ago now).

The lady at QFF said "they were just meant to swipe the card in [the] machine". She did not know what kind of machine she was talking about, but it seems that the credit card machine is the go. FWIW the manager swiped my QFF card in the machine and it just said 'card unknown'. I'm not sure whether he had to do the swipe of the card after typing in a few instructions or what not; hey, what would I know, it's my first time doing this (it was also the restaurant's first time a customer had asked for this) and I don't know how it works.....

 

[moa999]

re: Qantas Restaurants that DO or DO NOT award points

Any reason why none of the above posters are naming the restaurants where they are having troubles?

 

[Flying Fox]

re: Qantas Restaurants that DO or DO NOT award points

It is the same machine as they use for the Credit card payments. so they swipe it once for the payment and then swipe my QFF card for the points. 3 times, and 3 time points have posted about 8 days later.

Yes my experiences have been the same. They swipe your QFF card through the CC machine and press a rewards/loyalty button vs charge button (or it could be the other way around) and then enter in the number of points that they are awarding you.

You then should get a little receipt for the points; like you would when paying via CC.

 

[markis10]

re: Qantas Restaurants that DO or DO NOT award points

If you are seeing restaurants being proactive in not awarding points, thereby reducing the costs while still getting the benefit of the advertising I see no issue in naming them!

 

[djfuzz]

re: Qantas Restaurants that DO or DO NOT award points

It's interesting.

One of our regular haunts is absolutely superb with posting points, and the manager regularly eggs us on about our points madness. A couple of others we've been to are also pretty good. Have only had one that's refused (on the basis that we were downstairs and not in the 'restaurant'), but otherwise it's been fine.

I've heard of places still advertising (and still on the QFF restaurants site) that simply refuse and say they no longer do it. I find that pretty unacceptable (and subsequently don't bother going to those places).

 

[JetLagged]

re: Qantas Restaurants that DO or DO NOT award points

It is the same machine as they use for the Credit card payments. so they swipe it once for the payment and then swipe my QFF card for the points.

Sounds just like what Travelex does when you purchase currency - after the transaction they swipe your QFF card through and credit the points - mind you, if often takes up to a week to come through. Should be simple enough!

 

[anat0l]

re: Qantas Restaurants that DO or DO NOT award points

Any reason why none of the above posters are naming the restaurants where they are having troubles?

Well, OK.

Restaurant was Taj Mahal, an Indian restaurant on Brunswick Street in New Farm, QLD.

Manager was earnestly nice but he did not have a clue how to process the points. A communication breakdown between him and QF obviously (he said he'd gotten a letter from QF, but "that was it").

 

[trippin_the_rift]

re: Qantas Restaurants that DO or DO NOT award points

Well, OK.

Restaurant was Taj Mahal, an Indian restaurant on Brunswick Street in New Farm, QLD.

Manager was earnestly nice but he did not have a clue how to process the points. A communication breakdown between him and QF obviously (he said he'd gotten a letter from QF, but "that was it").

Was going to eat there tonight because of the FF points....! Is there somewhere in Brisbane that does post points without issues?

 

[esquire]

re: Qantas Restaurants that DO or DO NOT award points

Was going to eat there tonight because of the FF points....! Is there somewhere in Brisbane that does post points without issues?

Jellyfish - has always worked no problem

 

[Kazda]

re: Qantas Restaurants that DO or DO NOT award points

I had the same problem after I dined at a restaurant in Sydney.....BAYBLU SEAFOOD which is at Blakehurst. I'm happy to name and shame them for all the trouble I had to go to to eventually get my points.

The restaurant bill totalled $205.00 so the points earn was considerable. When we paid and presented my QFF card the Manager said he did not know how to allocate the QFF points to my account. I suggested that he swipe my card into his machine, however he said he didn't know what he was 'machine' I was talking about. I felt at the time I was duped but thought I would just send in my receipt to QFF as I have done in the past when points from hotel stays are not allocated.

Anyway, I sent my receipt off along with a very pertinent letter off to QFF customer service advising them of the trouble I had with BAYBLU and the Manager.

I got a call from QFF and I was advised that I had to go back to the restaurant and get them to swipe my card. I was annoyed with that response, as I explained to the QFF customer service lady that if they didn't 'know' how to allocate the points at the time of my dining there, what difference would going back there make, unless of course someone from Qantas had taken the trouble to phone the restaurant and had given the Manager training on how to allocate QFF to their patrons who are eligible.

The QFF CS lady then relented and said she will allocate the points from her end. The points were then allocated about 5 days later.

My advise, don't dine there and expect to get any QFF points without having to fight for them.

 

[fynance]

re: Qantas Restaurants that DO or DO NOT award points

Well, OK.

Restaurant was Taj Mahal, an Indian restaurant on Brunswick Street in New Farm, QLD.

Decided not to goto Taj Mahal tonight because of this post. Instead I went to Tandoori Place at Albion instead. But after the meal, they gave the "machine not working" excuse.

NOT HAPPY :evil:

 

[trippin_the_rift]

re: Qantas Restaurants that DO or DO NOT award points

Decided not to goto Taj Mahal tonight because of this post. Instead I went to Tandoori Place at Albion instead. But after the meal, they gave the "machine not working" excuse.

NOT HAPPY :evil:

I have been there recently too - and was given the same excuse. Only went there because they offered QF points.

Sounds very shady.

 

[anat0l]

re: Qantas Restaurants that DO or DO NOT award points

Decided not to goto Taj Mahal tonight because of this post. Instead I went to Tandoori Place at Albion instead. But after the meal, they gave the "machine not working" excuse.

NOT HAPPY :evil:

I called that place one time to ask them about QFF points, and they said they hadn't got the process ready yet. So I didn't go.

I called Taj Mahal in advance and confirmed that one could earn QFF points there, so I was rather disappointed when at the end of the night when they had no idea of how to process the points.

 

[notmensa]

re: Qantas Restaurants that DO or DO NOT award points

Has anyone reported this to Consumer Affairs / fair trading department in the relevant state? This is reading more and more like false advertising...

 

[samh004]

re: Qantas Restaurants that DO or DO NOT award points

Has anyone reported this to Consumer Affairs / fair trading department in the relevant state? This is reading more and more like false advertising...

Who would you report though, it’s hardly QF’s fault that the restaurants don’t train their staff/keep their machines in working order?

As previously posted in another thread, I’ve only been to one Indian chain that offered points and they posted within a couple weeks, everything worked perfectly, other than the fact that the restaurant was dead!